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The Norfolk Broads Forum / Pubs and Restaurants / New Inn Service charge
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Posted By Discussion Topic: New Inn Service charge

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BBBroad
Jun-03-2021 @ 8:47 PM                           Permalink
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River Rat
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Was the best pub in the village but no longer...Always went to the New Inn before picking up a boat or collecting keys to a property as this was always the start of our holiday but things have changed and in my eyes not for the better.
We are back in a few weeks and will avoid if this new practice is still in place...SHAME

flonker
Jun-03-2021 @ 11:15 PM                           Permalink
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I agree with Karen completely. I question the legality of this part of the transaction. Am I correct in assuming that you pay your bill, by card, and if you request a receipt, and many don't, it is only then find that they have dobbed a percentage. Without you knowing or agreeing. Scandalous.

Dwile Flonker

Karen&Mike
Jun-03-2021 @ 11:37 PM                           Permalink
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Flonker...

... it's good to know we can sometimes agree.  Wink  

Karen

"Wind up the elastic band Karen - we're setting off!!"

Cambridgecabby2
Jun-04-2021 @ 4:04 AM                           Permalink
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Knows What A Cringle Is
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The adding of a fixed service sadly is becoming more commonplace in the uk, legally an establishment must inform the customer clearly at point of sale and prior to commencement of eating/drinking.
The payment of this charge can be withheld if you are not informed in advance,or in your opinion the service does not warrant it .
In both cases it is breach of contract, otherwise it is compulsory.
To a degree I understand why this is happening nowadays the contactless payment method has virtually wiped out tipping , in the taxi business I used to average approx 8% on gross in tips this is nowadays 0.08% and by accepting card payment we have to pay the card company ( in my instance) 1.8%
I must add however it is totally illegal for a licensed taxi to add such a charge


This message was edited by Cambridgecabby2 on Jun-4-21 @ 4:21 AM

Paladine
Jun-04-2021 @ 5:10 AM                           Permalink
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Tipping has been referred to as “a slave wage” and it’s time it, and service charges, were banned. How many supermarket employees do you give a tip to? Or bus drivers, bin men etc., etc. Pay staff the right wage and charge the right price.

"..for the avoidance of any doubt, the broads are not legally a national park and do not come under the national park legislation, and nor will they."
Parliamentary Under-Secretary of State for DEFRA (Hansard 2015)

Summer-Breeze
Jun-04-2021 @ 9:28 AM                           Permalink
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Just to be clear it is a voluntary charge you can simply say you don't want to pay it and it is subtracted. It is also written in extremely small print on the menus. For those having drinks however you wont need a menu and wont see it. If you don't know about it how can you ask for it not to be paid?
They can easily add this to the card machine. you have probably seen this abroad. It says " Gratuity?" and you press yes or no. Many people paid this and then left a tip as well !!
In contrast The Ferry offer 15% discount to regular locals. Guess which pub we will use in the winter when the grockles have gone home


Its not the destination its the journey that matters

TerryTibbs
Jun-04-2021 @ 10:03 AM                           Permalink
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"Tipping has been referred to as “a slave wage” and it’s time it, and service charges, were banned. How many supermarket employees do you give a tip to? Or bus drivers, bin men etc., etc. Pay staff the right wage and charge the right price."

Couldn't agree more.

Dave

if it is to be it is up to me.

TerryTibbs
Jun-04-2021 @ 10:07 AM                           Permalink
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Harnser Trainer
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1 other point, Pubs, restaurants etc constantly complain about credit/debit card charges, why don't they offer a discount for cash payment? This move to a cashless society will only mean higher charges which will be passed on to the customer. When cash payment is no longer allowed we will see the end of "free banking" not only will the seller be charged by the card company but the purchaser will be charged as well.

Dave


if it is to be it is up to me.

Philosophic
Jun-04-2021 @ 10:28 AM                           Permalink
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Fens Fatale
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My understanding is that if the menu states that a service charge of xx% will be applied to all bills, it is not discretionary and has to be paid.

Another way would be to add extras on the menu such as:
Table allocation fee    50p
Taking of order   75p
Delivery of food to table    £1.50
Admin charge for preparation of bill    50p  

“Stay away from negative people.
They have a problem for every solution.”

? Albert Einstein


This message was edited by Philosophic on Jun-4-21 @ 10:30 AM

Dzign
Jun-04-2021 @ 10:34 AM                           Permalink
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Like TT says it could become a cashless society then when you have no alternative the Banks will have your pants down big time..
Could it be that people want to use their phones for everything there are applications for just about everything and people just lap it up, do they imagine they are cool using all the latest tech,
I have a friend who happily watches a film on his tiny phone screen (which I couldn't do personally) then has a pop at at me as I only have a 38" screen at home and how could I possibly watch such a tiny screen???
Use it or loose it


L

Karen&Mike
Jun-04-2021 @ 11:31 AM                           Permalink
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Miss Clipboard
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Couldn't agree more with you, Mr P.

K.

"Wind up the elastic band Karen - we're setting off!!"

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