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The Norfolk Broads Forum / Pubs and Restaurants / New Inn Service charge
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Posted By Discussion Topic: New Inn Service charge

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Seve
Jun-03-2021 @ 4:17 PM                           Permalink
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Seems they are trying to crawl back lost earnings  on off the list for my two remaining visits

Bryan

Harrietbrandon
Jun-03-2021 @ 4:40 PM                           Permalink
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Thanks for the heads up SB
Make a note to avoid that one.
Other pubs are available!

HB

Karen&Mike
Jun-03-2021 @ 7:20 PM                           Permalink
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Hmm, sadly this place is simply not the pub it was since changing hands.

They are not happy about any negative feedback either - I've been down that road last year.  Some young, silly, easily offended, can't take any views other than whooping adoration staff. Well that's what I found anyway.

Interestingly, we went by on the Bank holiday weekend around 6.30/7. They still had a couple of mooring spots free.

And what are the silly sunlounger seats about ?  - in front of the gazebo , right out the back of your boat if you've booked a hook up spot. So you are likely to arrive and find some other customers have made a bee line for those on a hot summer day and will be peering into your boat from about 2 feet away ! Who has ever heard of sunloungers in a pub garden ? Some daft idea that is, in my opinion of course.

So, am I surprised they've put in place such an underhand way of increasing income ? No. Sadly. Do I think they therefore deserve bad press for this - absolutely! I also think it's probably not exactly  legal if you are not told? Should it not at least be stated somewhere clearly? So that a customer then knows to execute his right to remove it from his bill?!

Karen
"Wind up the elastic band Karen - we're setting off!!"

This message was edited by Karen&Mike on Jun-3-21 @ 7:27 PM

BBBroad
Jun-03-2021 @ 8:47 PM                           Permalink
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Was the best pub in the village but no longer...Always went to the New Inn before picking up a boat or collecting keys to a property as this was always the start of our holiday but things have changed and in my eyes not for the better.
We are back in a few weeks and will avoid if this new practice is still in place...SHAME

flonker
Jun-03-2021 @ 11:15 PM                           Permalink
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I agree with Karen completely. I question the legality of this part of the transaction. Am I correct in assuming that you pay your bill, by card, and if you request a receipt, and many don't, it is only then find that they have dobbed a percentage. Without you knowing or agreeing. Scandalous.

Dwile Flonker

Karen&Mike
Jun-03-2021 @ 11:37 PM                           Permalink
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Flonker...

... it's good to know we can sometimes agree.  Wink  

Karen

"Wind up the elastic band Karen - we're setting off!!"

Cambridgecabby2
Jun-04-2021 @ 4:04 AM                           Permalink
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The adding of a fixed service sadly is becoming more commonplace in the uk, legally an establishment must inform the customer clearly at point of sale and prior to commencement of eating/drinking.
The payment of this charge can be withheld if you are not informed in advance,or in your opinion the service does not warrant it .
In both cases it is breach of contract, otherwise it is compulsory.
To a degree I understand why this is happening nowadays the contactless payment method has virtually wiped out tipping , in the taxi business I used to average approx 8% on gross in tips this is nowadays 0.08% and by accepting card payment we have to pay the card company ( in my instance) 1.8%
I must add however it is totally illegal for a licensed taxi to add such a charge


This message was edited by Cambridgecabby2 on Jun-4-21 @ 4:21 AM

Paladine
Jun-04-2021 @ 5:10 AM                           Permalink
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Tipping has been referred to as “a slave wage” and it’s time it, and service charges, were banned. How many supermarket employees do you give a tip to? Or bus drivers, bin men etc., etc. Pay staff the right wage and charge the right price.

"..for the avoidance of any doubt, the broads are not legally a national park and do not come under the national park legislation, and nor will they."
Parliamentary Under-Secretary of State for DEFRA (Hansard 2015)

Summer-Breeze
Jun-04-2021 @ 9:28 AM                           Permalink
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Just to be clear it is a voluntary charge you can simply say you don't want to pay it and it is subtracted. It is also written in extremely small print on the menus. For those having drinks however you wont need a menu and wont see it. If you don't know about it how can you ask for it not to be paid?
They can easily add this to the card machine. you have probably seen this abroad. It says " Gratuity?" and you press yes or no. Many people paid this and then left a tip as well !!
In contrast The Ferry offer 15% discount to regular locals. Guess which pub we will use in the winter when the grockles have gone home


Its not the destination its the journey that matters

TerryTibbs
Jun-04-2021 @ 10:03 AM                           Permalink
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"Tipping has been referred to as “a slave wage” and it’s time it, and service charges, were banned. How many supermarket employees do you give a tip to? Or bus drivers, bin men etc., etc. Pay staff the right wage and charge the right price."

Couldn't agree more.

Dave

if it is to be it is up to me.

TerryTibbs
Jun-04-2021 @ 10:07 AM                           Permalink
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1 other point, Pubs, restaurants etc constantly complain about credit/debit card charges, why don't they offer a discount for cash payment? This move to a cashless society will only mean higher charges which will be passed on to the customer. When cash payment is no longer allowed we will see the end of "free banking" not only will the seller be charged by the card company but the purchaser will be charged as well.

Dave


if it is to be it is up to me.

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