The Norfolk BroadsThe Norfolk Broads
Username Password
Norfolk Broads Weather

Mon, 11 Apr 2016 7:20 am BST- Light Rain
5 Day Forecast

Wind 2.0 mph @ 40°
48.0°F/8.89°C Humidity 93% Pressure 29.65 (S)

Welcome to The Norfolk Broads Forum
This is THE Worlds Largest Forum devoted to the Norfolk Broads, here you can discuss issues about the Norfolk Broads. Or just somewhere to chat with others interested in the Norfolk Broads area.

Please Help Support The Norfolk Broads Forum
OR

The Norfolk Broads Forum / Pubs and Restaurants / New Inn Service charge
login
join
Graphics Off
Search
Forum Members - Book your Hoseasons holiday today, Just call 0345 498 6296

This is a moderated forum Reply to this DiscussionReply to Discussion | Start new discussionNew Discussion << previous || next >> 
Posted By Discussion Topic: New Inn Service charge

Similar Threads That Might Help :
New Boat, New Charging Dilema| Brinks new canoe hire service| New 24/7 Broads Breakdown Service| The New Inn Horning| "New Inn" at Rockland St Mary| New Inn, Rockland St Mary|

-- Page: 1 2 3 4

book mark this topic Printer-friendly Version  send this discussion to a friend  new posts last

Summer-Breeze
Jun-03-2021 @ 9:27 AM                           Permalink
reply
edit
profile
send p.m.
Forum Regular
Posts: 159
Joined: Sep 2014
          

Add To Ignore List
Just to make you all aware the The New Inn in Horning is automatically adding 12.5% service charge to ALL bills. They dont tell you about it. You have to realise they have charged it and tell them if you dont want to pay it. Service charges are common when people have meals but this is charged on drinks orders as well. Someone paid this charge without knowing and also left a tip!  
It is a sneaky stealth charge and they should stop. If they asked everyone at the time of paying then ok but to just automatically charge it is wrong in my opinion. How many times when you order drinks only do you just tap your card without really looking, trusting the charge to be reasonable and correct?

Its not the destination its the journey that matters

Dzign
Jun-03-2021 @ 11:23 AM                           Permalink
reply
edit
profile
send p.m.
Lives to Post
Posts: 1304
Joined: Mar 2013
          

Add To Ignore List
Its never been one of my favourite establishments

L

MandA
Jun-03-2021 @ 12:07 PM                           Permalink
reply
edit
profile
send p.m.
Knows Their Stuff
Posts: 121
Joined: Mar 2010
MandA
          

Add To Ignore List
That’s a bit naughty ,seems you need to keep your wits about you every where these days,I noticed a £1 charity donation comes up on the card machine at a local filling station and you have to delete before swipeing or entering pin no mention of what charity!
Adrian.

MandA

Seve
Jun-03-2021 @ 4:17 PM                           Permalink
reply
edit
profile
send p.m.
Newbie
Posts: 7
Joined: Jun 2020
          

Add To Ignore List
Seems they are trying to crawl back lost earnings  on off the list for my two remaining visits

Bryan

Harrietbrandon
Jun-03-2021 @ 4:40 PM                           Permalink
reply
edit
profile
send p.m.
Forum Regular
Posts: 175
Joined: Sep 2010
          

Add To Ignore List
Thanks for the heads up SB
Make a note to avoid that one.
Other pubs are available!

HB

Karen&Mike
Jun-03-2021 @ 7:20 PM                           Permalink
reply
edit
profile
send p.m.
Moderator
Miss Clipboard
Posts: 6523
Joined: Mar 2005
Karen&Mike
          

Hmm, sadly this place is simply not the pub it was since changing hands.

They are not happy about any negative feedback either - I've been down that road last year.  Some young, silly, easily offended, can't take any views other than whooping adoration staff. Well that's what I found anyway.

Interestingly, we went by on the Bank holiday weekend around 6.30/7. They still had a couple of mooring spots free.

And what are the silly sunlounger seats about ?  - in front of the gazebo , right out the back of your boat if you've booked a hook up spot. So you are likely to arrive and find some other customers have made a bee line for those on a hot summer day and will be peering into your boat from about 2 feet away ! Who has ever heard of sunloungers in a pub garden ? Some daft idea that is, in my opinion of course.

So, am I surprised they've put in place such an underhand way of increasing income ? No. Sadly. Do I think they therefore deserve bad press for this - absolutely! I also think it's probably not exactly  legal if you are not told? Should it not at least be stated somewhere clearly? So that a customer then knows to execute his right to remove it from his bill?!

Karen
"Wind up the elastic band Karen - we're setting off!!"

This message was edited by Karen&Mike on Jun-3-21 @ 7:27 PM

BBBroad
Jun-03-2021 @ 8:47 PM                           Permalink
reply
edit
profile
send p.m.
River Rat
Posts: 27
Joined: May 2009
          

Add To Ignore List
Was the best pub in the village but no longer...Always went to the New Inn before picking up a boat or collecting keys to a property as this was always the start of our holiday but things have changed and in my eyes not for the better.
We are back in a few weeks and will avoid if this new practice is still in place...SHAME

flonker
Jun-03-2021 @ 11:15 PM                           Permalink
reply
edit
profile
send p.m.
Forum Regular
Posts: 298
Joined: Nov 2004
          

Add To Ignore List
I agree with Karen completely. I question the legality of this part of the transaction. Am I correct in assuming that you pay your bill, by card, and if you request a receipt, and many don't, it is only then find that they have dobbed a percentage. Without you knowing or agreeing. Scandalous.

Dwile Flonker

Karen&Mike
Jun-03-2021 @ 11:37 PM                           Permalink
reply
edit
profile
send p.m.
Moderator
Miss Clipboard
Posts: 6523
Joined: Mar 2005
Karen&Mike
          

Flonker...

... it's good to know we can sometimes agree.  Wink  

Karen

"Wind up the elastic band Karen - we're setting off!!"

Cambridgecabby2
Jun-04-2021 @ 4:04 AM                           Permalink
reply
edit
profile
send p.m.
Knows What A Cringle Is
Posts: 80
Joined: Oct 2017
          

Add To Ignore List
The adding of a fixed service sadly is becoming more commonplace in the uk, legally an establishment must inform the customer clearly at point of sale and prior to commencement of eating/drinking.
The payment of this charge can be withheld if you are not informed in advance,or in your opinion the service does not warrant it .
In both cases it is breach of contract, otherwise it is compulsory.
To a degree I understand why this is happening nowadays the contactless payment method has virtually wiped out tipping , in the taxi business I used to average approx 8% on gross in tips this is nowadays 0.08% and by accepting card payment we have to pay the card company ( in my instance) 1.8%
I must add however it is totally illegal for a licensed taxi to add such a charge


This message was edited by Cambridgecabby2 on Jun-4-21 @ 4:21 AM

PAGE: 1 2 3 4

Home Photo Gallery Days Afloat Contact Us
Chat Room Downloads Norfolk Broads @ Amazon Make My Logo
Shops & Businesses Members Gear Norfolk Broads @ EBay Holiday Calendar
Pub Guide Tide Tables SOS List Popular Threads
2017 Calendar Contest Make A Donation Links Hireboat Info
Norfolk Broads @ CafePress FAQ Broads Quiz Forum Events
Advertise With Us Forum Shop Boating Bits Stickys and FAQs Boating Bits Hirecraft List

 

 

 



Copyright © 2005 Y2KInternet, All Rights Reserved.