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Posted By Discussion Topic: Changing boat hire company

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thiswan
Mar-21-2005 @ 1:29 PM                           Permalink
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Am I the only one that finds Royalls a touch on the surly side.
Must admit they do have fine boats, but a smile for the customer would be nice too.

This message was edited by thiswan on 3-21-05 @ 5:04 PM

DanHorner
Mar-21-2005 @ 7:16 PM                           Permalink
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Hi Thiswan,

Your not on your own, I've never been impressed by them, even though to be fair their boats are ALWAYS smart.

I find their brochure entry stating no all male/all female, no under 25's and pets only if you ask nicely and the operators are in a good mood very univiting.  For this reason mainly they will never recieve my business unless the wording changes, even though I've now hit their 25 year old criteria!

Also, I find there orange colour scheme a bit 1977 personally, and a bit inappropriate/outdated for high quality craft.  I could go on to say I find their interiors good, but soft furnishings a bit bland/conservative and of lower quality than some operators, but I think that might be getting just a bit too harsh maybe!!?

There booking charts are always very impressive, so I'm sure little will change, lets just hope these points never catch up with them all in one go, or they could be in trouble!

Dan

trambo
Mar-21-2005 @ 7:48 PM                           Permalink
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Thiswan. Agree with Dan's comments on their livery and their fit outs are a little dated in style. They are however superbly presented and maintained.

Had only two experiances with the yard. One was for a pump out and yes I left thinking I was a chore and a distraction from their work. The second was to ask if they would accept an all male booking. I received a very nice reply that they would be delighted to.

Fred

shakespeare
Mar-21-2005 @ 9:26 PM                           Permalink
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We have hired from Royalls more than thirty times and never had a problem with their manner or the fit-out of the boats (yes the orange is somewhat garish, but you may notice it is being replaced by red, which you may or may not prefer).

Norfolk people are known for a certain reserve in dealing with people, which may perhaps be interpreted as less than friendly. OK, I have always dealt with them as a hirer of their craft so I don't know how they react to those from elsewhere, but they have always been very ready to sort out the occasional problem that has occurred. Also if you are not prepared for it the bone-dry sense of humour and deadpan delivery can confuse.

Conservative furnishings? With the heavy use they get in a popular hire-fleet the boats need a hard-wearing fit-out first and foremost. Hard to please all tastes anyway, so neutral is the best option.

They are by no means the only boatyard with reservations about young or single-sex parties - neither is necessarily a problem but enough have been for yards to be wary.

I have hired from other yards (Broads and elsewhere): there may well be yards as good but I doubt that overall you will find better.

Shakespeare

DanHorner
Mar-21-2005 @ 9:48 PM                           Permalink
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Shakespeare

A great defence!  They are a top quality operation, you are quite right, I don't think anyone hiring a boat from them would ever be disappointed.

All the same, as ever, there is room for improvement on outlook and operation, but I agree with all your points raised, just hope you can appreciate that sadly their generalisations and pre-judgements mean that they will never have my business, and of course what is hard to measure is how many other people fit under this same banner.

All the best

Dan
P.S - Is the colour scheme changing to red or are these just the colours of some boats bought from Bristers
P.P.S - I have never heard of a single sex party involved in a bad case of boat damage, inventory theft, disgraceful interior returned etc etc, so whilst they certainly aint on there own in being wary of these crews they still lose lots of points for the mass generalisation in my book (and not giving more thought to the wording so as not to exclude single sex couples)

DanHorner
Mar-21-2005 @ 10:56 PM                           Permalink
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Here are some pics from all the fleets mentioned (I think) here.......

Firstly, Royall's..........


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DanHorner
Mar-21-2005 @ 10:58 PM                           Permalink
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The someone mentioned Moonfleet Marine.......


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DanHorner
Mar-21-2005 @ 11:00 PM                           Permalink
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Summercraft (best keep the opinion 'bout the bright colours quiet!!)



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DanHorner
Mar-21-2005 @ 11:04 PM                           Permalink
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Broads Tours/Norfolk Broads Direct who own Faircraft Loynes and Herbert Woods......


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DanHorner
Mar-21-2005 @ 11:07 PM                           Permalink
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Bridgecraft......


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DanHorner
Mar-21-2005 @ 11:09 PM                           Permalink
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..and last but not least Richardsons


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