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The Norfolk Broads Forum / Holiday Tales / Changing boat hire company
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Posted By Discussion Topic: Changing boat hire company

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jo
Mar-20-2005 @ 2:27 PM                           Permalink
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We usually go every year with Richardsons, but now feel that the boats are starting to feel a little dated ie not so comfortable to stay on for a week. Dont get me wrong we have enjoyed every holiday we have had from them apart from the last two times when upon arriving to collect our boat theyve guided us to a completely different one we have booked. But we adamantly refused to take them and been given alternative ones.I have also started to feel that for the money we are paying for them, the quality doesnt match up to the boat we should get for our money. I mean if we were to hire a cottage or caravan for the money we pay for the boat i think thered be a few more luxuries in them ie a decent tv lol.So we are now in the process of looking for a new boat hire company , have looked at Blakes any opinions from anyone wo has used them. Our favourite boats are the ones with the well in the front  so my mother in law can sit and feed the duckies. One more thing does anyone remember all the special offers that horizons used to have for the boating hols and short breaks they disappeared completely, is that because the boating holidays took off rapidly?

roya
Mar-20-2005 @ 2:52 PM                           Permalink
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Hi JO
lots to choose from our favourites are
Royalls
Moon fleet marine
Broads tours
bridge craft
we use all these yards and have no compaints .
phone nos are in the buisness section
cheers for now and good luck with your choice

roya

steve
Mar-20-2005 @ 3:13 PM                           Permalink
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hi jo,
we recomend royall+son at wroxham,great boats,all moden boats ,all 240v ,very clean ,a warm welcome on arrival,and usaually a bottle of plonk waiting for you on the table of your chosen boat,you get what you see with them. www.royallsboatyard.com or info@royallsboatyard.com .
good luck
cheers Smile

steve and vicky

jo
Mar-20-2005 @ 3:34 PM                           Permalink
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Hi all, thanks very much for your great info, we will look at your recommends, especially like the sound of the one with the bottle of plonk lol.

smbruce
Mar-20-2005 @ 4:11 PM                           Permalink
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Hi Jo

Royalls would probably be first on my list too. Looking at roya's list - I'd just add that Summercraft always look spotless too - though I've no personal experience there.

Good luck.  Smile

Steve

This message was edited by smbruce on 3-20-05 @ 3:12 PM

thiswan
Mar-21-2005 @ 1:29 PM                           Permalink
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Am I the only one that finds Royalls a touch on the surly side.
Must admit they do have fine boats, but a smile for the customer would be nice too.

This message was edited by thiswan on 3-21-05 @ 5:04 PM

DanHorner
Mar-21-2005 @ 7:16 PM                           Permalink
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Hi Thiswan,

Your not on your own, I've never been impressed by them, even though to be fair their boats are ALWAYS smart.

I find their brochure entry stating no all male/all female, no under 25's and pets only if you ask nicely and the operators are in a good mood very univiting.  For this reason mainly they will never recieve my business unless the wording changes, even though I've now hit their 25 year old criteria!

Also, I find there orange colour scheme a bit 1977 personally, and a bit inappropriate/outdated for high quality craft.  I could go on to say I find their interiors good, but soft furnishings a bit bland/conservative and of lower quality than some operators, but I think that might be getting just a bit too harsh maybe!!?

There booking charts are always very impressive, so I'm sure little will change, lets just hope these points never catch up with them all in one go, or they could be in trouble!

Dan

trambo
Mar-21-2005 @ 7:48 PM                           Permalink
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Thiswan. Agree with Dan's comments on their livery and their fit outs are a little dated in style. They are however superbly presented and maintained.

Had only two experiances with the yard. One was for a pump out and yes I left thinking I was a chore and a distraction from their work. The second was to ask if they would accept an all male booking. I received a very nice reply that they would be delighted to.

Fred

shakespeare
Mar-21-2005 @ 9:26 PM                           Permalink
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We have hired from Royalls more than thirty times and never had a problem with their manner or the fit-out of the boats (yes the orange is somewhat garish, but you may notice it is being replaced by red, which you may or may not prefer).

Norfolk people are known for a certain reserve in dealing with people, which may perhaps be interpreted as less than friendly. OK, I have always dealt with them as a hirer of their craft so I don't know how they react to those from elsewhere, but they have always been very ready to sort out the occasional problem that has occurred. Also if you are not prepared for it the bone-dry sense of humour and deadpan delivery can confuse.

Conservative furnishings? With the heavy use they get in a popular hire-fleet the boats need a hard-wearing fit-out first and foremost. Hard to please all tastes anyway, so neutral is the best option.

They are by no means the only boatyard with reservations about young or single-sex parties - neither is necessarily a problem but enough have been for yards to be wary.

I have hired from other yards (Broads and elsewhere): there may well be yards as good but I doubt that overall you will find better.

Shakespeare

DanHorner
Mar-21-2005 @ 9:48 PM                           Permalink
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Shakespeare

A great defence!  They are a top quality operation, you are quite right, I don't think anyone hiring a boat from them would ever be disappointed.

All the same, as ever, there is room for improvement on outlook and operation, but I agree with all your points raised, just hope you can appreciate that sadly their generalisations and pre-judgements mean that they will never have my business, and of course what is hard to measure is how many other people fit under this same banner.

All the best

Dan
P.S - Is the colour scheme changing to red or are these just the colours of some boats bought from Bristers
P.P.S - I have never heard of a single sex party involved in a bad case of boat damage, inventory theft, disgraceful interior returned etc etc, so whilst they certainly aint on there own in being wary of these crews they still lose lots of points for the mass generalisation in my book (and not giving more thought to the wording so as not to exclude single sex couples)

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