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melissa
Oct-09-2005 @ 9:27 PM                           Permalink
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I will warn you first of all that this will probably be a very long post as we had a very eventfull week and unfortunatly not all good.
We started off on The Evening Light

Our holiday started on a friday leaving teesside at 6am to catch a train to london to get to St Albans to collect hubbys new car that he had imported and then onto Bury St Edmunds to get trackker fitted and an over night stop in a very nice B&B where i got a very dodgy tummy from the sausages at breakfast, i was starving but you know when you see something and think ooh it doesnt look quite right but you eat it anyway !!! Stupid error fortunatly it was only myself affected.

DAY 1.
Arrived about 2 hours early at Herbert woods boat yard had a little look around and found out that our boat was ready early.
So we loaded up, the boat was very clean and very nice we were over the moon but a little shocked at how big it was.
Weather was fine a few spotts of rain here an there.
We were shown how to check the engine oil, water and weed filter and how everything else worked and how to steer the boat , stop and reverse, turn around and park it stern..
We found the toilet was the trickiest thing to use especially for myself having to use it very regularily.
Then we were left to it, as we left the boatyard hubby almost caused a collision but averted disater with inches to spare ( of course it wasnt his fault

  Wink ).
So off we went gradually getting the hang of steering, by the time we got to Thurn Mouth we decided to moor up so we could unpack and investigate the boats nutts and crannies.
First attempt at mooring was a complete disater we forgott to check the tide and i found myself sinking into mood up to my knees and wondering how the hell we were going to get the back of the boat to moove  Blush .
We did panic a little at this stage imagining we would be sailing around for hours untill we ran out of fuel.
But we read the manual and followed the instructions and came along the side perfectly.
I drew the short straw of having to put the hooks in, now im not very strong and i had put the life jacket on (for the first and only time in the week) which of course restricts your movement and had a few hillarious attempts of whacking it into the ground, hubby had visions of me wavking it into my foot and was screaming wack it away from you, i got there in the end and noticed the other boat nearby had decided to leave  Smile
So we unpacked and had a Vesta curry meal for tea, finally starting to get the knack of pumping the toilet and we had a lovely peacefull and relaxing evening.
We also found a full bottle of Bolinger champagne in the fridge was it a freebie of had somebody left it behind?

Day 2.Our Wedding Anniversary and the worst day
Woke up at 4am needing the loo, jumped out of bed and nearly died of shock at how cold it was, made sure i slept in my Pjs after that mistake.
Weather today was very wet and windy.
I expected to wake up to loads of condensation but was pleasantly surprised.
Had breakfast and set off.

Everything was going fine and we were starting to enjot it even getting past the Yachts which is very tricky for first timers.
After about 45 minutes the boat started to slow down , we were wondering if maybe the current was very strong but we were gradually getting slower and slower untill eventually we stopped.
We couldnt go forward we couldnt reverse, we played around with the gears thinking maybe we were grounded or dragging something, but still nothing happening.
Eventually we drift into the side and after a lot of pulling and tugging we manage to moor the boat.
At this point a man sailing past in a small yacht says you have rope wrapped around your propellor.
So we ring herbet woods and explain that we cant move and what the guy had said, the first thing the receptionist said is 'oh we dont like getting the diver out on a sunday' so our reply was well we dont like to get anyone out but we have followed your instructions in the manual and it says to ring you.
her reply was 'oh i suppose we'll have to get the diver out then it could be a while' and put the phone down on us.
Now at this stage we feel really guilty at having to ring them up.
4 hours later the diver turns up this guy is also a mechanic and he said ill check the engine out first before i dive because i dont think you have got anything around the propellor.
He finds that the gearbox had no oil in it, totally dry and this means the driveshaft wouldnt spin.
He filled it up with the oil that we had checked the boat was mooving.
he also said that the reason he came and not the boatyard mechanic and rescue vessel is because hes cheaper.
He also assured us that this want our fault.
Off he went and we sailed away for about 15 mins.... and it happened again, boat slowed down unable to manurve it, the boat was rapidly turning around and heading for the bank and some guys boat!!
Now this was worrying it had started to rain aswell.
I shouted to this guy that we had no controll of the boat and he lept into action grabbing out rope to pull us in, as we hit his boat he suddenly shouted  oh no my fishing rod and ran off to get it
Question we thought it was very funny that he was more bothered about his rod than his boat...and it was his own boat..
anyway he got us safely moored up and and we rang herbert woods again.
To cut a very long story short the customer service that we recieved in this second phone call was absolutly appauling, we were literally accused of wasting there time, we should have told them the exact problem the first time we called !!! we were furious and told them they had better get this sorted out immediatly as we are not prepared to wait another 4 hours.
This guy who had helped us was shocked at what he was hearing and couldnt believe the way we were being treated.
About 30 mins later another mechanic is sent, he was a lovelly guy and found that there was a very large oil leak and he couldnt fix it so we would need another boat.
He topped us up with tonns of oil and we set off back to the boat yard.
What annoyed us most about this day was not that the boast was faulty but the way we were treated.
we were never asked if we were safe.
we were never assured that they would sort the problem out.
No apology was made
we only mentioned what the passer by had said about the rope because we thought we were being helpull we certainly never indicated that there was a rope.
We were left feeling guily for having a problem.
We spent the night at the boat yard .

Im going to have a little break here.

This message was edited by melissa on Oct-9-05 @ 8:29 PM

AdnamsGirl
Oct-09-2005 @ 10:05 PM                           Permalink
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Hi Melissa

Sorry to hear that your wedding anniversary was such a disaster. A boatyard doesn't sound like the most romantic place to spend your anniversary night!

Please tell us that things got better for you on day 3!  Smile


Carol

melissa
Oct-09-2005 @ 10:09 PM                           Permalink
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DAY 3..
Woke up and went straight to reception.
The engineer had been in touch with another boatyard and thinks he has found the solution to the problem.
we made our complaints to the Director and the receptionist and find out the the reason we had appaling service was
1, the lady on the phone had had too much to drink the night before and was in a bad mood
2, the usuall protocoll wasnt followed because the director was there when we made our call and assumed we had picked up some matting that had been placed near St Benedicts so he said get the diver out instead of putting us through to the mechanic.

Eventually we were given a new boat Golden Light.
This was a bigger boat, and easier to steer.
So off we set again and sailed to the Ferry inn  at horning where we had luch which was a carvery for £4.50.
we also went to the leisure centre and had a shower £1.95 and unpacked.
By now it was late so we decided to have a walk around the area saw some wonderfull properties and a hillarious duck crossing sign..
we decided to stay here for the night and spent a lovely hour or so feeding the ducks and swans and looking around at the other boats.
It was £5.00 to moor overnight.
Found that we only had one of the flaps that you clip onto the front windows so had to tape a black bag to the window.
The heating in this boat was not as good as the evening light.


DAY 4.
woke up very early due to thin curtains !!
Took ages to de-mist the windows.
Chattered to neighbours and then had a lovely sail and headed back to Salhouse broad.
I loved this place it was so peacefull and a lovelly walk around the conservation area and through the village.
Spent hours relaxing and feeding the ducks and a very friendly black swan.
We decided it was the perfect spot to stay overnight which was £6.00
2 old dears sailed in with a bang dragging a tree behind them and had trouble mooring, they told us about there terrible day and how the boat they wanted had a broken canopy and they had to have a bigger boat, they hadnt been on the broads for a long time ,he couldnt remebr how to steer and he had already hit 2 boats they were both in there 70s and were really struggling this time.
we helped them moor up and get water they were lovely people, but unfortunaly it was all too much for them and in the morning they were planning on taking the boat back and going home.
Had fray bentos dog food pie for tea !! yuk totally discusting and know now why i havnt had one for years.
Has a wonderfull relaxing evening totall bliss.


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tonyb
Oct-09-2005 @ 10:13 PM                           Permalink
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maybe the boatyard had a crystal ball and left the champers knowing what was gonna happen. Wink

tonyb

melissa
Oct-09-2005 @ 10:13 PM                           Permalink
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The Black swan.


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melissa
Oct-09-2005 @ 10:16 PM                           Permalink
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Salhouse broad


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VetChugger
Oct-09-2005 @ 10:17 PM                           Permalink
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I hesitate to say that's bad luck Melissa because that sounds like the sort of fault that does not happen instantly! Which suggests checks at the yard may have been a tad skimpy. Where was all the oil going you have to ask? I know that most of the cruisers I have hired have had a sea of black ooze under the engine but I would have thought an oil leak like that should have been spotted.
As for the "customer service", that's a disgrace but sadly not a unique event. We had a similar exchange with the yard this year about a fault that was very clearly not of our making. I hope someone from Woods reads this as I draw a sigh of relief that we scrapped Woods in favour of Royalls.
Now patiently waiting for the next episode......

Trevor

Broads01
Oct-09-2005 @ 10:56 PM                           Permalink
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Melissa - what a sorry tale so far! Please continue to the end & reassure me that you had some good times on 'Golden Light'! Whatever - don't be put off! All boatyards are absolutely not the same & you only have to read through the wealth of information on this site to read about the plentiful good ones on the Broads.

Simon

Richard
Oct-09-2005 @ 11:06 PM                           Permalink
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I really loved the excuse
quote:"......
the lady on the phone had had too much to drink the night before and was in a bad mood
......."


must put that on my CV.


Swordfish
Oct-10-2005 @ 3:06 AM                           Permalink
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Hi Melissa
quote:"......
We also found a full bottle of Bolinger champagne in the fridge was it a freebie of had somebody left it behind?
......."



Maybe an anniversary present from a caring boatyard?  Smile

I do hope things got better...

Regards

Paul

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