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Mon, 11 Apr 2016 7:20 am BST- Light Rain
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Wind 2.0 mph @ 40°
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Paladine
Jan-10-2018 @ 11:58 PM                           Permalink
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Broadreach, I don't regard the use of the expression 'call centres' as being particularly disparaging. There are centres for receiving emergency (999) calls and centres for receiving non-emergency (101 and 111) calls. I would group them all together under the generic heading 'call centres'. Some Police Forces call them 'contact centres'.

"..for the avoidance of any doubt, the broads are not legally a national park and do not come under the national park legislation, and nor will they."
Parliamentary Under-Secretary of State for DEFRA (Hansard 2015)

Broadreach
Jan-11-2018 @ 9:10 AM                           Permalink
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I've never known police forces to have separate "call centres"  for 999 and 101 calls. They are usually in one large open plan room with chief officers and supervisors  in the centre overseeing any activity. 101 calls may be assessed by the initial call handler and forwarded to  a crime desk for further investigation.

hedgehog
Jan-11-2018 @ 1:55 PM                           Permalink
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Broadreach, we call our "despatch centre" Control,as they take the call and send the relevant resources to the place of need. Unfortunately, the information supplied to the appliance data terminal is only as good as what the control room operative has input. ( not always having local knowledge ).
The information that is input from control can only therefore be as good as what is given by the original caller reporting the incident. Im sure its now easy to see where the breakdown(s) occur. Overall, its normally first class but we are all only human. Don't rely on the technology

Broadreach
Jan-11-2018 @ 4:52 PM                           Permalink
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Hi Hedgehog

I totally agree with you. As I said in my first post there can be delays if a person reporting a 999 emergency isn't sure about the location. But having worked in a police 'information room', later called a 'control room', during serious and horrific major incidents, weather-related mayhem or huge public crowd events, I never ceased to be amazed at the skills of call-takers, dispatchers and other comms officers, senior officers and supervisors who calmly and efficiently sent cops to the scene as quickly as possible while liaising with fire and ambo control rooms and their equally skillful staff.
Electronic mapping, GPS and other technical wizardry was just becoming fully established when I retired. I hope it is still working efficiently while police staffing levels continue to fall.

Cheers
BR




This message was edited by Broadreach on Jan-11-18 @ 4:54 PM

steve
Jan-16-2018 @ 9:07 AM                           Permalink
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On the edp today
http://www.edp24.co.uk/news/environment/broads-authority-recovers-burnt-boat-sets-about-tracing-owner-1-5356369

steve and vicky
( apparently a moaner)

ADI
Jan-16-2018 @ 9:08 PM                           Permalink
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the picture at the top of the edp report looks like Scattercash being removed, what a waste.

Regards

Adrian  Michelle

Beck  Braydon and Mere.

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