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Mon, 11 Apr 2016 7:20 am BST- Light Rain
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Posted By Discussion Topic: Fire on board

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ncsl
Jan-10-2018 @ 5:31 AM                           Permalink
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Looks like it was empty.   http://www.edp24.co.uk/news/firefighters-battle-boat-blaze-on-river-yare-1-5348913


I cruise on THE NORFOLK BROAD as I can not cruise on something that is NOT.

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Karen&Mike
Jan-10-2018 @ 12:37 PM                           Permalink
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How many times do we read that the emergency services have been dispatched to the wrong side of the river ? Seems to happen quite often.

Not the fault of the guys on the ground of course but I do see this as another downside to the relocation and/or regionalisation of call handling centres where vital local knowledge , or rather the lack of it, can cause problems.

What if someone had been on board ?  

Karen

"Wind up the elastic band Karen - we're setting off!!"

Paladine
Jan-10-2018 @ 1:40 PM                           Permalink
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I think the boat was moored at the back of Thorpe Island and there would be no access for the F&R vehicles.

"..for the avoidance of any doubt, the broads are not legally a national park and do not come under the national park legislation, and nor will they."
Parliamentary Under-Secretary of State for DEFRA (Hansard 2015)

Karen&Mike
Jan-10-2018 @ 1:43 PM                           Permalink
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Karen&Mike
          

So, a little bird has told me this boat was moored on an island with no land access, thus my comments are unfair in terms of this particular call out.

But I will stick with my general view that call centres often lack important local knowledge ( just as I did !) due to them being relocated or centralised.

Well, gotta back myself up haven't I!?  Blush  

Karen

"Wind up the elastic band Karen - we're setting off!!"

turnoar
Jan-10-2018 @ 3:58 PM                           Permalink
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Oh don’t get me started Karen, I want to get back to the days where one man and his wheelbarrow from the town depot paced the streets to fill in the potholes when they were the size of a saucer, not waiting days after reporting on the interwebb, how I don’t fall off my bike on the way to work, and before anyone posts it I do pay road tax, two vehicles, and my council tax which the county council eventually spend fixing councillors allowances. And before anyone says how come you’ve got time to be typing this on a school day it’s my flexible non working afternoon see, and before anyone says why aren’t you out and about it’s rainin!

Now, that’s put that fire out. Good job it wasn’t this afternoon, the fog is thick here, doubt they’d have seen the other bank.

Paladine
Jan-10-2018 @ 4:48 PM                           Permalink
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Karen, I don’t disagree with you at all, except it wasn’t a relevant criticism in this case.

Even before call centres became popular, local Police station control rooms had a change over from being staffed by experienced police officers, who knew the area and were able to advise callers, without necessarily sending an officer to do the same thing, to being staffed by non-police personnel, who were simply trained to answer the phones and complete call logs. While it allowed more officers to be out on the streets, the benefit was negated by virtually every call having to have a police officer respond, as the ‘controller’ wasn’t able to sort things out on the phone. It’s gone downhill from there.

"..for the avoidance of any doubt, the broads are not legally a national park and do not come under the national park legislation, and nor will they."
Parliamentary Under-Secretary of State for DEFRA (Hansard 2015)

Karen&Mike
Jan-10-2018 @ 5:26 PM                           Permalink
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Hi Mr P! And a happy new year to you,

I actually hadn't  seen your post when I was typing my reply, to myself.  That was after someone sent me a message with the info about the location, hence my "little bird" comment. So, you either type faster than me, or you've got a faster broadband connection!

Yes, sometimes the old ways were the best and progress isn't always progress at all!

Cheers, K

"Wind up the elastic band Karen - we're setting off!!"

Karen&Mike
Jan-10-2018 @ 5:36 PM                           Permalink
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My dear Turnoar,

I am with you all the way! Red tape and too much "thinking" has got some services into a fair old pickle. And the  benefits of technology are sometimes used to hide behind, instead of as a useful alternative method of communication.  How many times do we all contact various organisations to be told that we must use the Internet and their email system to further matters.  But they've picked up the phone and listened so what a waste of effort and time on both parts.  This of course is also why it's so darn hard to even find a telephone number for a real person in a proper office these days.

See - you've got me started on the wider issues, never mind the other way round! We don't need much encouragement do we ?!

Oh for the good old days.....  Playful Wink  

Karen

"Wind up the elastic band Karen - we're setting off!!"

Broadreach
Jan-10-2018 @ 6:31 PM                           Permalink
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I am sure that Norfolk Police, Norfolk Fire and Rescue Service and East of England Ambulance Service would be more than disappointed to see their emergency control rooms described as ‘call centres’.
No doubt most of us ring a ‘call centre’ to book a holiday, move money around bank accounts or sort out home or car insurance.
Anyone dialing 999 might be reporting a murder or a burglary, a fire or someone trapped under a collapsed building or a patient dying from a heart attack or severe injuries from a road crash.
If highly trained call-takers don’t know the location of an incident they won’t just sit there wondering if there is anyone in the room with local knowledge. They can use advanced electronic mapping systems to bring up locations on screen, use GPS tracking to find the nearest available unit or even call officers on their radios to confirm a location.
Of course, there are problems if the person making a 999 call doesn’t know the area. But while police, fire and ambulance services have their own separate control rooms (for the time being at least, although while financial cuts continue mergers are more likely) they do share information to help locate the scene of an incident.
There is no doubt that financial cuts have reduced the number of staff in controls rooms and on the front line but please don’t reduce our support for the emergency services.
Remember the Battle of Britain pilots and the words of praise from Sir Winston Churchill: “Never in the field of human conflict was so much owed by so many to so few.”




This message was edited by Broadreach on Jan-10-18 @ 5:53 PM

Helmsman1946
Jan-10-2018 @ 6:38 PM                           Permalink
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That's got me thinking to when I was sent by the GLC Parks Dept to set up the plant displays in the Fire Brigade in the basement of their HQ on the Embankment in the late 1960s and indeed most of the staff were ex firemen who had "worn out" At that time the relevant pension schemes were so well funded (before the government interfered) that some accountant realised it would be cheaper to the service to pay them off onto their pensions and recruit far cheaper people to "answer phones" as they no doubt saw it. I suspect the ambulance service followed on (I think they were still under County Councils at the time)of course this action started to drain pension schemes and we all know the state they are in now.  

Peter

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