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The Norfolk Broads Forum / General Chat / Rip-off at wroxham.
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Posted By Discussion Topic: Rip-off at wroxham.

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Calixte
May-09-2016 @ 10:05 AM                           Permalink
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"Hi" Graham, I except that it is for only unpowered boats and would have been more than happy to move on if some one wanted to moor up but as the space was free we often pull in there to just pick up an ice cream or the odd thing and never had a problem, I just wonder where the £5.00 would have gone if I had paid, I'm sure the parish council have not had any payments made to them for moorings ??? as for the food at the Hotel I must say that we did eat there over the Bank Holiday and found it to be good food but the staff where not very organized as we had four members of staff ask the same thing " is every think okay with your meal "but the service was good, again the meal came to over £80.00 for 4 adults & 2 children and they still added on the £5.00 for the short stay mooring.  Indifferent

Kindest Regards Mike

Paladine
May-09-2016 @ 4:00 PM                           Permalink
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For those unfamiliar with the location, here is a photo (taken today) of the dyke, with the Granary Staithe (and Wroxham Bridge) to the right and Wroxham Hotel to the left. I have taken a close-up of the little sign attached to the fence on the right.

It is very apparent that a boat mooring to the staithe doesn't come into the hotel's charging regime (even if it shouldn't have been there in the first place).

"..for the avoidance of any doubt, the broads are not legally a national park and do not come under the national park legislation, and nor will they."
Parliamentary Under-Secretary of State for DEFRA (Hansard 2015)


This message was edited by Paladine on May-9-16 @ 4:15 PM


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Paladine
May-09-2016 @ 4:04 PM                           Permalink
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After taking those pics, I wandered over to the River Kitchen Cafe (which is at the back of the hotel's car park, facing the river) to check out their menu. Reading the information on the outside of the building I saw an intriguing notice - see attached photo.

"..for the avoidance of any doubt, the broads are not legally a national park and do not come under the national park legislation, and nor will they."
Parliamentary Under-Secretary of State for DEFRA (Hansard 2015)


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Paladine
May-09-2016 @ 4:13 PM                           Permalink
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I then checked out the parking notices that are displayed at various points in the car park. At first glance, it seemed as if there had been a previous long-standing agreement that users of the car park could use their ticket towards purchases in the hairdressers, the cafe and the boat tour operator, as well as in the hotel. So long-standing that the signs had been made up to promote it.

BUT, looking more closely, that information had been scrawled over in black marker pen. On most of the signs, the black ink was so faded as to be almost invisible. I've attached a photo of the one that has faded the least.

On the ticket machine was a handwritten note - obviously the machine doesn't work.

The Wroxham Hotel clearly isn't trying to make friends - just money (at the expense of the businesses around their car park?)

"..for the avoidance of any doubt, the broads are not legally a national park and do not come under the national park legislation, and nor will they."
Parliamentary Under-Secretary of State for DEFRA (Hansard 2015)


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kfurbank
May-09-2016 @ 4:14 PM                           Permalink
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It is quite a narrow dyke, I wonder if the "small" unpowered is the most important point here, as in anybody mooring there should keep to the left of the centre line, which is impossible for the average powered boat. Then again I guess the same situation would exist if mooring in the dyke fir fee on the hotel side. I know the previous owner of the hotel would often have his Broom in the dyke and it took up most of the width of the dyke.

Happy to support the honest and reliable pubs and businesses of The Norfolk Broads.

tonybwb
May-09-2016 @ 5:18 PM                           Permalink
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As far as the car park notice is concerned, I would have assumed that the black felt tip pen marks were just grafitti. I would be confident had I parked there in innocence that any penalty I incurred would not be supported in law. Not a legal assumption-just mine.

tony b

Paladine
May-09-2016 @ 5:29 PM                           Permalink
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That the offer to redeem the value of the ticket at one of the other businesses has been withdrawn doesn't actually affect the liability to pay for parking.

What would happen is that you pay for your ticket, go to (for example) the cafe, then get rather annoyed that they won't take the car park fee off your bill. Which is, presumably, why the cafe now has the notice outside its door.

"..for the avoidance of any doubt, the broads are not legally a national park and do not come under the national park legislation, and nor will they."
Parliamentary Under-Secretary of State for DEFRA (Hansard 2015)

tonybwb
May-09-2016 @ 5:36 PM                           Permalink
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Thanks, I should have read the info better.


tony b

kfurbank
May-09-2016 @ 5:37 PM                           Permalink
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Palandine,

Quote "What would happen is that you pay for your ticket, go to (for example) the cafe, then get rather annoyed that they won't take the car park fee off your bill. Which is, presumably, why the cafe now has the notice outside its door."

The strange thing about the notice outside the café is that they are blaming the Hotel, yet surely if it is the café that is not refunding against goods purchased at the café, it is the café that is no longer providing free parking???

Happy to support the honest and reliable pubs and businesses of The Norfolk Broads.

Paladine
May-09-2016 @ 5:55 PM                           Permalink
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I have just reported what I saw. I don't know the background. Clearly, the ticket machine isn't giving out the tickets on which any refund was based. It may be that if you go into the hotel to pay, you either get a ticket that has to stay with your car, or they aren't giving out any tickets. The signs indicate that enforcement is by CCTV and a parking company.

(I always park in Roy's car park!)

"..for the avoidance of any doubt, the broads are not legally a national park and do not come under the national park legislation, and nor will they."
Parliamentary Under-Secretary of State for DEFRA (Hansard 2015)

TerryTibbs
May-09-2016 @ 7:06 PM                           Permalink
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Keith, I assume that the hotel re-embursed the various busines' when they returned the ticket stubbs. I'm surprised that the Hotel is acting in this way, Wendy was always very friendly and well liked at the Galley.

Dave

Je suis Charlie

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