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The Norfolk Broads Forum / General Chat / Rip-off at wroxham.
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Posted By Discussion Topic: Rip-off at wroxham.

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Calixte
May-08-2016 @ 6:16 PM                           Permalink
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Had a lovely day on the boat on Saturday and was close to Wroxham so we thought we would stop off and pick up some ice cream's, only to find that all mooring's had been taken plus just for a short stop the Hotel was asking £5.00 so as there no non-powered  boats on the parish moorings in the dyke at the side of the Hotel we pulled in there as it has a sign "Free short stay moorings" only to be asked within no more than 5 mins of mooring up to be told by the new owner of the Hotel have we paid to stay, when I challenged her about the sign she ignored me and said pay or move on so by this time the wife was back with our ice cream and we moved on, it looks very much like for all private that can not get under Wroxham bridge its going to cost us £5.00 short stay or £15.00 overnight no wonder the Hotel is allowing double mooring now at £60 to £75 pounds a night we will soon have paid for the new landing stage, Has anyone else come across this or know what the rules are with the parish council ?? by the way our mooring lines where on the other side to the hotel.    Question Confused

Kindest Regards Mike

DaveHR
May-08-2016 @ 6:27 PM                           Permalink
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If we moor outside the Wroxham hotel for a meal and get told we have to pay to moor then we would look elsewhere.


DaveHR
If you cannot say anything nice, best not to say anything.

Paladine
May-08-2016 @ 6:51 PM                           Permalink
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The dyke is, apparently, shared between the parish council and the owner of the precinct, and I don't think that means the hotel.

From the council's announcement when they finally succeeded in purchasing the staithe in 2013,   http://www.hoveton-pc.org.uk/Ownership%20announcement.pdf :

"On Thursday 28th March the deal was finally ratified and the staithe is now in the hands of Hoveton Parish Council. Looking to the future, there is much to be done to tidy up the site, but the Council are determined to keep it as a public open space, enhancing the riverside area in the centre of the twin villages of Hoveton  and  Wroxham.  They  want  the  riverside  moorings  to  be retained  for  pilotage  operations  for  cruisers  passing  through Wroxham bridge and for an area for yachts to lower their masts.

The  quay-heading  of  the  dyke  alongside  the  staithe, and  jointly owned  with  the  owners  of  the  Hoveton  Riverside  shopping precinct, needs renewing and the dyke dredging and tidying."


"..for the avoidance of any doubt, the broads are not legally a national park and do not come under the national park legislation, and nor will they."
Parliamentary Under-Secretary of State for DEFRA (Hansard 2015)

Calixte
May-08-2016 @ 9:08 PM                           Permalink
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"Hi" all even if you eat at the Hotel or just stop off for afternoon tea it will cost you £5.00 to moor up with no refund and £15.00 for an overnight stop and again no refund even if you have an evening meal there, not sure we will be heading to Wroxham by boat very much now. Wink

Kindest Regards Mike

kfurbank
May-09-2016 @ 6:37 AM                           Permalink
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Hi Mike,

I think I might have been inclined to say in a loud voice that I was thinking of eating in the hotel and then ask just as loudly, what their hygiene rating is?

Happy to support the honest and reliable pubs and businesses of The Norfolk Broads.

ruby
May-09-2016 @ 8:52 AM                           Permalink
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Hi Mike

I was ar the staithe a couple of weeks ago and  found my self reading the small print put up by the parish to explain the history. To the best of my memory what stood out was that the free moorings were only for small unpowered boats ( a bit like potter ) so you probably should not have stopped.

That said there was no justification in the hotel asking you to pay and it was indeed a rip off.

Have fun

Graham

Calixte
May-09-2016 @ 9:05 AM                           Permalink
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"Hi" Graham, I except that it is for only unpowered boats and would have been more than happy to move on if some one wanted to moor up but as the space was free we often pull in there to just pick up an ice cream or the odd thing and never had a problem, I just wonder where the £5.00 would have gone if I had paid, I'm sure the parish council have not had any payments made to them for moorings ??? as for the food at the Hotel I must say that we did eat there over the Bank Holiday and found it to be good food but the staff where not very organized as we had four members of staff ask the same thing " is every think okay with your meal "but the service was good, again the meal came to over £80.00 for 4 adults & 2 children and they still added on the £5.00 for the short stay mooring.  Indifferent

Kindest Regards Mike

Paladine
May-09-2016 @ 3:00 PM                           Permalink
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For those unfamiliar with the location, here is a photo (taken today) of the dyke, with the Granary Staithe (and Wroxham Bridge) to the right and Wroxham Hotel to the left. I have taken a close-up of the little sign attached to the fence on the right.

It is very apparent that a boat mooring to the staithe doesn't come into the hotel's charging regime (even if it shouldn't have been there in the first place).

"..for the avoidance of any doubt, the broads are not legally a national park and do not come under the national park legislation, and nor will they."
Parliamentary Under-Secretary of State for DEFRA (Hansard 2015)


This message was edited by Paladine on May-9-16 @ 4:15 PM


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Paladine
May-09-2016 @ 3:04 PM                           Permalink
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After taking those pics, I wandered over to the River Kitchen Cafe (which is at the back of the hotel's car park, facing the river) to check out their menu. Reading the information on the outside of the building I saw an intriguing notice - see attached photo.

"..for the avoidance of any doubt, the broads are not legally a national park and do not come under the national park legislation, and nor will they."
Parliamentary Under-Secretary of State for DEFRA (Hansard 2015)


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Paladine
May-09-2016 @ 3:13 PM                           Permalink
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I then checked out the parking notices that are displayed at various points in the car park. At first glance, it seemed as if there had been a previous long-standing agreement that users of the car park could use their ticket towards purchases in the hairdressers, the cafe and the boat tour operator, as well as in the hotel. So long-standing that the signs had been made up to promote it.

BUT, looking more closely, that information had been scrawled over in black marker pen. On most of the signs, the black ink was so faded as to be almost invisible. I've attached a photo of the one that has faded the least.

On the ticket machine was a handwritten note - obviously the machine doesn't work.

The Wroxham Hotel clearly isn't trying to make friends - just money (at the expense of the businesses around their car park?)

"..for the avoidance of any doubt, the broads are not legally a national park and do not come under the national park legislation, and nor will they."
Parliamentary Under-Secretary of State for DEFRA (Hansard 2015)


Attached File
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