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The Norfolk Broads Forum / General Chat / hire boat hirers, that cause damage to owned boat
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Posted By Discussion Topic: hire boat hirers, that cause damage to owned boat

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Still-Cruising
May-27-2010 @ 10:02 PM                           Permalink
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Firstly I agree that the don’t care attitude is the worst thing and seems to be prevalent these days. A while back while moored at St B’s we unfortunate enough to have been tail-ended on our bow with sufficient force to knock my wife of the seat that she was on, at the same time at emptying the contents of some of the cupboards on the floor. The offending boat was then knocked off course and ploughed into the stern of the boat in front. As there was nobody visible I suspect that the offending skipper thought that he was safe to set of again without stopping. By the time I was on deck the offending boat was moving off at some speed, I shouted at it and the two people looking back immediately turned round and ignored me. On checking out our boat I was amazed to see that there was no apparent damage, strongly built these Seamaster 30’s. I’m sure that these would have been significant damage to our more fragile previous boat.

On the insurance issue the non-returnable insurance money was defiantly a bad thing. We have just returned from a family wedding / holiday in the Caribbean and the norm out there is to go everywhere by taxi. The drawback to this is that they are not cheap and the driving is downright scary !. We therefore decided to hire a car and the insurance is done the same way i.e. non refundable ‘deposit’ BUT there also have an insurance excess that you are liable for . The amount of the excess can be varied by paying more up front on the rental price but is never less than the equivalent of £250. In order to make it work you are obliged to leave you credit card details with the leasing company which they keep on record for three months.

I think that a system like that would be good on the Broads as it would restore the accountability of the hirer again without reducing the extra income from the insurance money for the yards.


Best Regards

Bob

Blimey that was close !

expilot
May-27-2010 @ 12:16 AM                           Permalink
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It's a fact.  Accidents happen.  In forty-odd years of cruising the Broads in some pretty hefty lumps - hirecraft and my on - I have bever knowlingly damaged another's property.  With all that experience, I'm the first to admit that I've been lucky.  When things go wrong they go wrong very quickly and I've had my share of near misses.  I like to think, however, that had I had any sort of collision, my first reaction would be to consider the thoughts and feelings of the crew/hirer/owner of the boat with which I had collided.  Good manners and politeness in such situations cost nothing bar a loss of one's pride.

Some of you will know that my own restoration project - moored up at the time - was severely damaged by a yacht.  The yacht was crewed by four. late middle-aged, well educated gentlemen.  Despite their clipped accents, not one thought to say sorry.  "Don't worry, old chap, it's only the rubbing strake.  They're designed for that sort of thing," does not constitute an apology.  Did the yacht or a single member of the crew return to inspect the damage? I'll give you one guess.  The skipper sent me an email.  Did the email feature a single use of the "sorry" word?  I'll give you one guess.  "Novice helmsman." was the excuse.  Why is, "sorry" such a hard word to say?

"There are old pilots.  There are bold pilots............."

kfurbank
May-31-2010 @ 12:01 AM                           Permalink
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Expilot, Sorry is not the only word that many find hard to say. Thank you is as well.

Today I visited The Reedham Ferry. I approached from upriver and moored on the stretch directly outside the pub which has enough space for about three boats. There was a Barnes hire boat closest to the ferry and we came in just past it. We pulled the boat back close to the hire boat leaving one space on the end. After a little while the hire boat left leaving my boat on its own right in the middle of that stetch of mooring. After a while a sailboat appeared and made an attempt to moor behind me. It got very close to my boat, very close to the ferry and then decided to abort. It was trying to come in under sail and with the wind blowing them away from the mooring. They had an outboard on the back, but didn't seem to want to use it. After a second unsuccesful attempt it headed across the river ready for a third attempt. My friend and I decided at this point, it might be safest to move my boat and help them out. We left our drinks on the table we were sitting at outside the pub and untied the ropes and pulled my boat right up close to the ferry to make it easier for them. They came in and tied up right in the middle of the remaining part of the mooring, thereby blocking any other boat from being able to moor there and effectively taking up two mooring spots. Not a word was uttered. They left the boat and walked past us and again not a word was said. I was by this stage fuming. After about an hour all four in the party, a couple about retirement age, one middle aged man and one young man, came back out and proceeded to prepare lunch and sit there eating it, right outside the pub, on the pubs mooring. No wonder some pubs charge for moorings. Again not a word had been said to us.

Still fuming, as we departed I went over to them, in full view of a few tables of drinkers and said, "excuse me, do you realise it has been nearly two hours since I moved my boat for you, and not one of the four of you has yet said thank you" As I walked off, I heard two embarrassed sorries, and one mumbled thank you. I wasn't going to let this incident put me off helping out other people in the future, but was detemined that their ignorance and arrogance didn't go un-noticed. Maybe they will think twice in the future.

Keith

BroadAmbition
May-31-2010 @ 12:32 AM                           Permalink
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Friday 28th at the Pleasureboat Inn (YEP Got under THAT bridge) we came alongside past one of the Martham Julietts' right outside the pub. They left the same evening at around 2015 but not before they had bumped into our stern with their bow and broken our Yorkshire Rose flagstaff, by the time I got out it was to see them dissapearing and not a word   Mad

Happy ending though as Martham Boats fixed it the very next morning - Big thanks and respect to them for doing so without any quibbles.


Griff

'Broad Ambition' - 'Dreams do come true' - Afloat at last 06-10-07

www.grifftile.co.uk

uitmis
Jun-01-2010 @ 12:54 PM                           Permalink
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Griff, be glad you left Potter when you did! We were moored up, having cruised up from Acle early Friday morning and saw BA (and may I say, what a lovely boat she is!) Anyway, about 6.30 pm one of the big 'Emblem' boats from Ferry Marina (sorry, can't remember which one until I see the video we took) decided to leave the moorings and cruised past us, to turn round (as we thought) before the bridge. They got closer and closer and we suddenly realised they were going to attempt to go through.  We didn't have time to call out to them (I doubt whether they would have heard anyway as there was a stiffish breeze blowing and we were a fair distance away).  The idiots hadn't even lowered the windscreen.  Anyway, the inevitable happened, and they were well and truly stuck. (I think everyone of us was in a total state of shock, as all we could do was stare open-mouthed!)  Eventually, with much engine revving, they finally managed to reverse off, turned round so quickly that they managed to hit the bridge again with the stern, before bouncing off the bank just about where BA had been and headed down river at top speed!


BroadAmbition
Jun-01-2010 @ 1:12 PM                           Permalink
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Which is why the incidents like the one you describe have led to Hirers having to use Bridg pilots at Wroxham etc.  I would think a call / e-mail to the yard concerned would be appreciated by them not to mention video evidence, looking forward to seeing that.

I feel sorry for the yard staff not to mention the following hirers who could well suffer a delay.


Griff

'Broad Ambition' - 'Dreams do come true' - Afloat at last 06-10-07

www.grifftile.co.uk

BuffaloBill
Jun-01-2010 @ 6:35 PM                           Permalink
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We were moored at the last spot before the water
point most of the day on Friday and saw that too!
AND... not many minutes after another large boat
(an Aquafibre 38 like ours) nearly did the same
thing. The pilot had just brought a bathtub
through and was shouting at them that it would'nt
go through but they did'nt stop until they were
only feet from the bridge! They only just got
away with it. If the pilot is free to hire
boats, why try to do it and risk damaging the
craft? Stupidity reigns suppreme I guess.
(More on that point in a week or two when I calm down!)

Avalon...The mythical island,
Avalon, the tangible ideal; the pursuit of beauty and passion and wonderment in a world designed to be mediocre

BuffaloBill
Jun-01-2010 @ 6:39 PM                           Permalink
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By the way Griff, you had at least 4" to spare on your upstream run! Meant to show you the photo's on Saturday morning. Confused
EASY!!

Avalon...The mythical island,
Avalon, the tangible ideal; the pursuit of beauty and passion and wonderment in a world designed to be mediocre

BroadAmbition
Jun-01-2010 @ 7:17 PM                           Permalink
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There might well have been 4" to spare at the centre, there was a little less at the outer edges, the pilots office height indicator was showing 6ft 7" I made it 3" to spare at the corners, which seems about right as I reckon if I unscrewed the windscreen I could get through at 6ft4" but that would be fag paper clearance and I hope I never have to do so  Scared


Griff

'Broad Ambition' - 'Dreams do come true' - Afloat at last 06-10-07

www.grifftile.co.uk

Sharon&Tony
Jun-01-2010 @ 8:03 PM                           Permalink
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A few years ago we met a group aged between 18-25 who had hired one the Bahama type bathtubs.  All the top of the boat at the front had been crushed an shredded.

They were a nice lot and as we chatted to them found out that they had done the damage at Petter Heigham, we asked had they been told about the pilot? They freely admitted that they were aware they had to use a pilot. So why had they done it ? Well the answer was quite simple, they despite all the signs they didn't know it was Potter Heigham !!!  Like many others we have met over the years they had no map, and hadn't got a clue where they were.  There only way of navigating asking someone in the morning which way to ??  They were nice people just badly organised !!!

As for the point of hirers (of which I am one) not caring about damage, most of us do!!! I am afraid just like car drivers, some people are always going to speed and show a lack of consideration for others, it's human nature.

Thank god we are not all the same !!!



Sharon & Tony

Is it Pimms O'Clock yet ?

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