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"Hi" Kovert Surly this can not be right that Barnes are washing there hands of it ? what is your insurance company doing about it ? may be you need to go in and talk with the manager or even get the Broads Police involved only this sounds very much like a hit & run and Barnes must have the details of who hired the boat even if it is only for the day.
Whilst many 'responsible' yards avoid large all male or large all female hires, Barnes seem to be going out of their way to attract them!!
We became sandwiched between two rowdy boatloads hurling water bottles at each other. I was just picking up the camera when who should come gliding round the corner in the opposite direction??? A Broads Patrol Boat.
The blue light was switched on! Hands came out of the window ordering both boats to stop! We left them to it !!!
Edited to add -> I've emailed the manager of Barnes several times over the last week only to be ignored. Don't email . . GO THERE IN PERSON - preferably not on your own but with a 'witness' Take photographs of the damage and full details of the incident.
Simply STAY there in the office until you reach a satisfactory conclusion with them. If they threaten you with the Police to remove you say "Fine, I'll wait! That will look good in the newspapers!"
Be polite but firm
All the best.
Blue Skies and Fair Winds Carol & Malcolm
For my birthday, I thought that my wife had told me that I could be 'Right About Everything' for the whole day. But I was wrong!
This message was edited by Nauticus on Jul-1-16 @ 9:03 PM
Surely the obvious thing is to involve your insurance company?
In these circumstances why not use your insurance company to do the work? I would always get my boat assessed by another yard and probably get them to do the work and leave the insurers to sort out the rest - isn't that what your insurance companies do?