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Posted By Discussion Topic: Swancraft

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mamadi
Nov-01-2014 @ 7:37 PM                           Permalink
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Just had a wonderful relaxing week on swan rapier, was thinking of booking again with them until the owner got rather snotty.
Had car problems, rac called out .....but prior to that we emptied boat, wiped it down even hoovered. Rubbish put in bins. Owner then came to us and said can you hurry up as I have better things to do! I was waiting for him,....as we had already been to the office. Them we were ripped off in my eyes on the diesel, never known it to be dipped and we didn't see them do it.£100 we used and we stayed a couple of nights at some places.
So I need some advice need the same sort of boat any recommendations? Plus I have a black lab. Been looking at Barnes,but fancy a gas oven not a microwave.

Hope you can help

Many thanks

Boatboy
Nov-01-2014 @ 8:57 PM                           Permalink
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Moon enterprise, which  next year will be based at Acle will I think be the closest option and allows dogs but she is almost fully booked for 2015, about one week left in October and that's it.

Otherwise Herbert Woods and Barnes have similar, plus I think Ferry Boatyard have one as do Faircraft but I cannot vouch for the dog policy on any of them.

Regards
Paul - "Unsuspecting Tyro"
Since 1985.

“Rivers know this: there is no
hurry. We shall get there some
day.”

mamadi
Nov-01-2014 @ 9:37 PM                           Permalink
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Thank you, but it's already booked.

Many thanks

BobtheBoater
Nov-02-2014 @ 11:29 AM                           Permalink
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Www.pacificcruisers.co.uk

You wont go wrong, look at any of their boats, dog wont be an issue and you will be treated with respect and honesty.

Pacific princess is an older version of rapier but similar. With all mod cons,

Pacific diamond is also lovely. As are all their boats, ive been on most, reviewed them all here, cant commend and compliment them enough thier also very competitively priced.

Bob

boat-mad
Nov-02-2014 @ 11:55 AM                           Permalink
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Mamadi hi,

Sorry to hear you had a bad experience at Swancraft.  I have hired from Swancraft many times and touch wood it’s all been good.

I know Swan Rapier has a fuel gauge but I don’t know if it would be accurate enough to calculate usage.   Many boat yards give you a full tank when you take over the boat fill it up on your return and charge accordingly.

To be honest I haven’t noticed if Swancraft Dip the tank and have always took them on their word.

I was charged £125 when I had a week in September but I did travel both Northern and Southern Broads.  In addition due to fog my plans to leave Reedham and reach Yarmouth for low water slack were well and truly scuppered.  Hence the entire journey from Reedham to Acle was all against strong current.

Did you use the heater very much?  The boat heating also uses diesel but I have no idea how much.

The cost of diesel on the river is not subsidised anything like it used to be and not much cheaper than the forecourt.

I doubt very much that they would intentionally over charge and maybe the owner like yourself with the car was having a bad day.  I know that is no excuse but in my experience is out of character.

I hope you have a better experience on your next visit.

I second Bob.  The owners of Pacific cruisers are really friendly and a pleasure to do business with.
Cheers

Kind Regards
Alan...
www.mynorfolkbroadsboating.co.uk/


This message was edited by boat-mad on Nov-2-14 @ 11:57 AM

jinter
Nov-02-2014 @ 12:34 PM                           Permalink
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I was horrified by your experience at swan craft, it just leaves a very bad taste in your mouth.

Similar craft to swan rapier that accept dogs are:

Boat Name: Brinks Concerto     
Boatyard: Barnes Brinkcraft, Wroxham

Boat Name: Brinks Concerto 5     
Boatyard: Barnes Brinkcraft, Wroxham


Boat Name: Fair Commodore     
Boatyard: Faircraft Loynes, Wroxham

Boat Name: Fair Royale     
Boatyard: Faircraft Loynes, Wroxham


Hope the experience does not put you off enjoying the broads, I am one of the people who have booked moon enterprise for next year along with our two Labradors


mamadi
Nov-02-2014 @ 1:18 PM                           Permalink
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Thank you to everyone for their advice, I'm looking to book beam of light.
I also forgot to mention that my hubby fell over getting on the boat and landed funny. Didn't seem too bad at the time, but next day he couldn't walk, he already torn a ligimant earlier in the year. We decided to go back to the yard. Once back we asked them for a number for a taxi and I needed to get him to hospital and I don't drive. I felt it safer to leave two teanagers alone at the yard. Not once did they offer to take us, I would have given them the fuel money in fact they was not bothered.
It just leaves annoyed,

Many thanks

VetChugger
Nov-02-2014 @ 5:04 PM                           Permalink
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The first and only time I will ever hire from Swancraft I miserably failed to become a "valued customer"! How did this happen? On the test run I simply asked how much they charge for fuel. The Swancraft Bod immediately became ever so surly and suggested that I don't even think about topping up the fuel at another yard! Tried to tell me that everyone else's fuel was filthy dirty and would clog up the motor! He started to actually splutter when I asked why there was no dipstick! At the time they charged £1.43 a litre against £1.08 per litre from Goodchilds!

Trevor

springsong
Nov-02-2014 @ 5:20 PM                           Permalink
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I met someone from Swancraft a couple of years ago. I said I had some photos of the yard from the 60s / 70s and would they like copies. Yes they would so I sent them, no acknowledgement or thank you. I really HATE that, bad manners.

Barry

" A well balanced man has a
drink in each hand "   Billy
Connolly

captinpugwash
Nov-02-2014 @ 10:33 PM                           Permalink
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hi, I feel I must put my view on this as I think it's very one sided. We where about on Saturday morning , I can assure you all swan boats have a calibrated dipstick and most a fuel gauge. Having chatted with a couple of members of staff(assuming them to be cleaners) they commented on how dirty the boat was, one of the worst all season, black dog hair matted into the carpet( even dog hair in the bath!!!!!), melted chocolate running down one of the radiators and onto the carpet. Looking at the outside, the mop was on the deck but certainly looked as clean as it went out. Fishing floats, line with hooks in and plastic strips up in the upper seating area. Having poked my nose through the back door I would certainly have to agree with the boat yard. I believe that the boatyard lent you a landline phone so you could ring your insurance company about his leg because you told them your mobile did not work, however then to be seen ordering a taxi from your mobile. I did see your partner/husband limping up and down the key heading on Friday evening waiting for  the taxi to take him to get your doctors note. I was surprise to see him jump in his car and drive off Saturday morning. I saw the rac fixing your car and then promptly leaving the parts on the car park , along with your discarded Halloween pumpkin. Fuel used is fuel used by nobody else so it has to be paid for. They have a sign in the reception explaining that you only pay for a assumed usage and not a full tank of diesel.  If the yard was mine I don't think I would want you to return anyway. IMHO.

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