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The Norfolk Broads Forum / Pubs and Restaurants / The Yare Pub Brundall
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Posted By Discussion Topic: The Yare Pub Brundall

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BELLA
Jul-13-2019 @ 9:08 PM                           Permalink
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Four of us visited the Yare on Monday.
We all had main meals, no complaints.
The thing was we were entertained by the man who stood behind the bar without a change of expression on his face.
Somebody will tell me that he is a very nice guy?
At 2.15 we were looking at the sweet menu.
He called over to us, if you want sweets you have got to order now and you will have to go outside to eat it as we close at 2.30 and could you pay your tab now.
We ordered, payed and went and sat outside.
Our sweets arrived quickly.
We laughed as two young lads brought their meals out to finish outside.
Dead on 2.30 happy came out, locked the door and walked over to his car.
We were so pleased, he had to wait 10 minutes for the train to pass
.

Pumpmedic
Jul-16-2019 @ 1:03 PM                           Permalink
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Hi BELLA,
It does take a bit to get Paul to smile however yes he is a nice man and the opening hours are displayed outside but I guess you are used to places being open all hours hence your frustration. Also think the last comment say`s a lot about you.


This message was edited by Pumpmedic on Jul-16-19 @ 1:04 PM

BELLA
Jul-16-2019 @ 2:41 PM                           Permalink
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Yes, that comment was harsh, apologies to Paul.
The times are stated but maybe a last food order time should also be stated to allow their customers to finish their meal in comfort, not to be sent outside.
We were lucky that the weather was ok.
Or am I asking too much as we were only the customers?

I have been around a few years and eaten in many pubs and restaurants, never been asked to finish my meal outside before.

Maybe this pub can afford to do this, many can’t, they have closed down.


Karen&Mike
Jul-16-2019 @ 3:04 PM                           Permalink
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Bella, all I can say is that I was rather tickled by your little story. We didn't see the final comments as anything other than rather naughtily amusing. And pretty fair as a little dig,  after the poor service you received. It wasn't harsh in my honest opinion.

Sometimes businesses need a bit of "less than congratulatory" feedback and, if done with a wry sense of humour, should not offend. Being asked to finish a meal outside is pretty astounding ! And I assume the dirty plates are therefore left out until the next day. Hardly a great impression given to other potential customers passing by!

I do think the response you received above was a little OTT. In my opinion your expectations of good fair and decent service as a paying customer were not in any way unrealistic, and don't somehow reflect any unreasonable demands or requirements.

Maybe the pub will see this as a little opportunity to review things...

Regards, Karen



"Wind up the elastic band Karen - we're setting off!!"

BELLA
Jul-16-2019 @ 3:18 PM                           Permalink
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WOW!!!
Thanks Karen for the support, I thought that I was a gonna.


Karen&Mike
Jul-16-2019 @ 3:55 PM                           Permalink
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"Wind up the elastic band Karen - we're setting off!!"

Pumpmedic
Jul-17-2019 @ 11:56 AM                           Permalink
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Bella, the last orders for food idea is a good one and should be expected when there are set times involved, also I`m glad that you took my words in the right way as all too often what is typed can be misread.
Being a Monday it is possible that Paul needed to bank the weekend takings and perhaps visit the cash n carry to restock items before collecting any plates and glasses from outside and reopening at 5pm.

It is a good place so please don`t be put off by this experiance.



This message was edited by Pumpmedic on Jul-17-19 @ 11:58 AM


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