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This is THE Worlds Largest Forum devoted to the Norfolk Broads, here you can discuss issues about the Norfolk Broads. Or just somewhere to chat with others interested in the Norfolk Broads area. In 2015 forum members spent 2,048 days afloat on the Broads
Joined: Mar 2005
What a poor business attitude , if that is the case! A very unsavoury answer to their problem - surely the best way to deal with this sort of thing is to up your game ! Not head for the hills or bury your head in the sand .
We have family in the hospitality business and they work hard to maintain positive press and when/ if a customer is not happy then they can't ( or wouldn't ) simply run from that by renaming their small hotel.
Yes things can go wrong, but it is how any business actually deals with the issue (s) that matters. So, seemingly ignoring rather than addressing the problems will be how this "renaming" could and probably will , be perceived by many.
The place is in a great location and could be a great asset to Wroxham. So I will be looking out for further reviews to see if there is any change in what it actually delivers to its customers. For the time being, after our own experiences there last year, we don't have this place on our list !
"Wind up the elastic band Karen - we're setting off!!"