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The Norfolk Broads Forum / Pubs and Restaurants / Disappointment & Delight
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Posted By Discussion Topic: Disappointment & Delight

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waterline
Jun-19-2018 @ 9:07 AM                           Permalink
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We visited the northern Broads last week in company with other boats & a meal at The New Inn, Horning was on our list. A 'phone call the previous week to book moorings & a table for seven boats plus others by road was met with how many on the boats. When we told the lady it was two persons per boat she said she would have a word with the manager and would we ring back later. We were then told there were not enough people on the boats so no moorings would be booked.
However we moored at Womack Dyke and early afternoon 'phoned The Kings Arms to book a table for that same evening. No problem, would you like to pick up a menu and pre-order. We collected the menu and were told that those coming by car could order on arrival. When we returned the menu, which had accidentally been dropped in the water, No problem, we can easily put in a new sheet. When we were all seated the waitress came and double checked our order, all correct. The meal came altogether served by a very pleasant staff.
None of us will be calling at The New Inn again but definitely The Kings Arms.

Hylander
Jun-19-2018 @ 9:13 AM                           Permalink
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Good for the King's Arms.     Best publicity is word of mouth.   I honestly think that the New Inn is over prescribed and so can be 'picky', however, they are being very short sighted as far as you were concerned. Your pennies are as good as the next chaps.    Bad move on behalf of the New Inn.

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Tim
Jun-19-2018 @ 11:59 AM                           Permalink
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Dammed  if they do dammed if they don't.
Just try booking a mooring at the Swan or the Ferry see how far you get.

Many Thanks Tim

uitmis
Jun-19-2018 @ 4:08 PM                           Permalink
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So appalling service is OK if everyone else behaves the same way?



This message was edited by uitmis on Jun-19-18 @ 4:11 PM

Paladine
Jun-19-2018 @ 4:51 PM                           Permalink
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Perhaps it's simply a case of expectations not being met. The New Inn advertises on its web site that a mooring and a table for dining can be pre-booked - "To ensure that you secure a mooring and table for dining, please contact us on 01692 631223 as early as possible and we will make the necessary reservations. This will enable you to enjoy a relaxed day on the river knowing that you have a space to moor and a place to eat."

To then be told that there aren't enough people on your boat, with the inference being that you won't be spending enough money, is a bit of a slap in the face. Do they count the number of occupants arriving in the cars in their car park?

In comparison, neither the Swan nor the Ferry makes any mention at all of moorings, so there is no expectation raised. The Bridge Inn at Acle actually states on their web site, - "At present we do not reserve moorings for any reason."

"..for the avoidance of any doubt, the broads are not legally a national park and do not come under the national park legislation, and nor will they."
Parliamentary Under-Secretary of State for DEFRA (Hansard 2015)


This message was edited by Paladine on Jun-19-18 @ 4:53 PM

Paladine
Jun-19-2018 @ 4:58 PM                           Permalink
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waterline, I note the New Inn web site mentions reserving the right not to serve large all-male or all-female groups. Would this restriction have applied to your group, by any chance?

"..for the avoidance of any doubt, the broads are not legally a national park and do not come under the national park legislation, and nor will they."
Parliamentary Under-Secretary of State for DEFRA (Hansard 2015)

Karen&Mike
Jun-19-2018 @ 4:59 PM                           Permalink
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Miss Clipboard
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7 mooring spaces is a big portion of the total space that the pub provides, so I can sort of see why they need to translate this into the number of covers otherwise their tables will be empty and the chef not busy. Also, as mentioned by another member,  you wouldn't even get 7 spaces at the The Swan, where it's £20 up front fee to moor these days ( though I assume that's somehow redeemable against food ). There is also, I believe, an up front charge at The Ferry, where again, 7 spaces being available is unlikely. The New Inn charge nothing but offer the spaces for diners only and I guess they can afford to be choosy so as to fill their tables and justify the costs of the moorings they build and pay for. Just my few thoughts ....

Karen

"Wind up the elastic band Karen - we're setting off!!"

Paladine
Jun-19-2018 @ 5:04 PM                           Permalink
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"7 mooring spaces is a big portion of the total space that the pub provides, so I can sort of see why they need to translate this into the number of covers"...

If a boat (or three) turns up on spec and there is a space available, does Gus ask how many are on board, before letting it moor? Genuine question, as I can't really see the difference.

"..for the avoidance of any doubt, the broads are not legally a national park and do not come under the national park legislation, and nor will they."
Parliamentary Under-Secretary of State for DEFRA (Hansard 2015)

Karen&Mike
Jun-19-2018 @ 5:23 PM                           Permalink
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Mr P, I don't know the answer to that one - we only ever visit when we have booked a mooring space, and being less than 25 feet he usually puts us in the dyke.  I think through the summer months the moorings are mostly pretty much booked up in advance?

There are only two of us on board, and often the same with friends we are meeting, but usually only 2 boats so perhaps a table for 4 over 2 moorings is ok, but taking up a large proportion of the moorings with only 14 diners is not seen as a booking they want to take? After all,  it's not like a pub car park where cars come and go - once there you are taking up the space from mid afternoon right through to the next day.

Its not really a fair comparison between the New Inn and the Kings Arms at Ludham as the Kings Arms don't have to provide and maintain Moorings.

"Wind up the elastic band Karen - we're setting off!!"

Jean&Brian
Jun-19-2018 @ 6:51 PM                           Permalink
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I have to agree with Karen here, we often use the New Inn and they are normally very accommodating and  given their only stipulation with moorings is that you dine there and the moorings are free of charge they have every right to be selective.

Seven boats with 14 covers would take up most of the mooring available while providing a half to a third of the diners they could expect from the moorings not good business in any ones language, on the opposite spectrum they don't accept stag or hen parties either but pitch their customer base as a mix of couples and families thus providing an environment which is both enjoyable to the customer and profitable to the business, you pays your money and take your choice but we have never been disappointed or even in winter seen them short of customers.

            Brian  

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