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The Norfolk Broads Forum / Pubs and Restaurants / lion at thurne
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Posted By Discussion Topic: lion at thurne

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martinward
May-10-2018 @ 9:46 AM                           Permalink
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I agree.Somebody could write a  bad review say on Trip Advisor and that could do sudstantial harm to that business. What they should have done if there was a problem was to speak to the business when they were there to try to get it resolved there and then.
It is all to easy to write these reviews after the event but why not try to get the problem resolved at the time.

Martin W.

Paladine
May-10-2018 @ 11:00 AM                           Permalink
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Reviews of this type are, at best, subjective and at worst, malicious. It is generally impossible to know which is which, without having a very good knowledge of the reviewer and their standards.

The businesses are run by fallible human beings, who, like all of us, can and do make mistakes. I tend to measure a business, not on what mistakes it makes, but how it deals with them.

Pubman is clearly trying to do the best he can and is taking criticisms on board. I would have preferred any complaints to have been put to him directly and then (perhaps) a report on here from the complainant giving the full story, if warranted.

There is one eatery in North Norfolk that I like to frequent, even though it is a 20 mile drive to get there. Mrs P and I travelled there a couple of months ago, eagerly anticipating our meal, to find the place was closed for decoration. We were greatly disappointed, but we've been back since, and will go again today. These things happen in life and the place is worth going back to.

Re The Lion, I went there many years ago and never went back, because of the poor service, grubby appearance, and the attitude of the licensee. That has all changed now. New licensee, refurbished premises. I haven't been since the changeover, but the reasons are purely related to MY choices and nothing to do with whether the pub is good or bad.

Nickyboy, you said you didn't go to the sister pub in Neatishead, because of your experience at the Lion. Why had you chosen to go to the Neatishead pub for lunch? Presumably, because you've been before and got good food and service. Aren't you in danger of cutting off your nose...?



"..for the avoidance of any doubt, the broads are not legally a national park and do not come under the national park legislation, and nor will they."
Parliamentary Under-Secretary of State for DEFRA (Hansard 2015)


This message was edited by Paladine on May-10-18 @ 11:05 AM

Cambridgecabby2
May-10-2018 @ 2:22 PM                           Permalink
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As a former licencee myself I can only add to what others have said before , any establishment occasionally is let down by suppliers and staff alike , what I find refreshing is that the management of the White Lion doesn’t duck down below the parapet but comes on here , a public forum, and addresses the matter in a frank and open manner for that Rick you have my respect .
I have frequented both the White Horse and White Lion on numerous occasions since their respective make overs and agree they are not the cheapest but you do get what you pay for , fresh excellent food and well kept real ales .
If you want cheap try the burger van opposite Latham’s

Nickyboy
May-10-2018 @ 7:57 PM                           Permalink
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Paladine,

I went to the lion to support my local pub, i my oppinion you should try and support all local businesses, especially as they were advertising breakfast over whole bank hol weekend, had a great meal there two days earlier, and organised my whole day sun around this.  however i also believe its a two way street, and wouldve taken Ricks staff 2 mins to update the website on the kitchen “test” that turned into “no meat delivery”

I was then going to White Horse in Neatishead for lunch (3 hrs up river from Thurne) as i had good feedback on the pub and also Rick from a resident on the river in Neatishead, as i was looking to purchase that property and wanted to see for myself new possible local pub.

My custom for eating out is only £100 a week, but no way was i going to give Rick my money that day, as i couldnt be sure the “tests” impacted  both pubs.

Hope that explains, and agree re checking yourself on all establishments and make your own mind up.

However i will continue looking at this forum and others for reviews/ oppinion on local pubs and all other subjects, including their own websites (my wife gave immediate feedback to ricks website and also received reply same day) and will like others make my mind up from various viewpoints.

I still think and believe these forums are for all oppinion and any curtail of “reviews” as may hurt local business is a very wrong step to make.

Nick



Paladine
May-10-2018 @ 8:14 PM                           Permalink
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"I still think and believe these forums are for all oppinion and any curtail of “reviews” as may hurt local business is a very wrong step to make."

While Richard, this forum's owner, permits reviews to be posted, there will be no curtailment of "reviews". By the same token, there is no restriction on members posting their opinions, either on such reviews or the practice of posting reviews.

Marmite comes into mind.

"..for the avoidance of any doubt, the broads are not legally a national park and do not come under the national park legislation, and nor will they."
Parliamentary Under-Secretary of State for DEFRA (Hansard 2015)


This message was edited by Paladine on May-10-18 @ 8:16 PM

Alone1
May-10-2018 @ 9:35 PM                           Permalink
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I have been in twice in the last month. Beer excellent with a taster if not sure what to choose. Food equally good and plentiful. Service good and friendly. Rick had time for a chat which was good. Decor and furnishings pleasant. We know there are some items to finish but i would rather they took some time and did not bust the bank by spending loads to finish it in a hurry. I really hope Rick and the backers get the support from the locals to stay open in the winter. Having said that if it means only opening from Easter to end October and the pub survives then so be it. Great place and I will be in as often as possible. Smile  boat-sail

Bob Huppendoun

There would be no life without water!!!

Exile
May-11-2018 @ 2:48 PM                           Permalink
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Kfurbank's last post on here sums it up perfectly IMO.

Nickyboy. I cannot imagine why anyone would be scared of me. Rather the lack of criticism of my view is far more likely to be that many people agree with it.
A bunch of amateur, would be critics, add little to the general sum of knowledge concerning local businesses.
There is one pub in the area that pretty much gets universal rave reviews. I have been in their kitchen on a couple of occasions and certainly would not eat there. However, who am I to name and shame? For all I know those standards may be similar to all Broads pubs whose kitchens I have not entered. Not being a professional it may simply be that I am OCD about cleanliness beyond normal requirements.
Occasionally s**t happens and things go wrong. We have to live with that and not let it affect our day, especially when on holiday.

In my view it is better to leave reviews well alone. Visit places yourself and make up your own mind. Then decide whether to make future visits or not.

Incidentally, I will be at the Lion this weekend. I am looking forward to seeing how things are progressing.

Paladine
May-11-2018 @ 3:04 PM                           Permalink
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"Incidentally, I will be at the Lion this weekend. I am looking forward to seeing how things are progressing."

You will let us know, won't you   Smile

"..for the avoidance of any doubt, the broads are not legally a national park and do not come under the national park legislation, and nor will they."
Parliamentary Under-Secretary of State for DEFRA (Hansard 2015)

Exile
May-11-2018 @ 3:31 PM                           Permalink
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In triplicate, Paladine! Smile

Dibbler
May-12-2018 @ 10:07 AM                           Permalink
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Take as you find is my preferred method. Visited the Lion twice this last week. Warm welcome both times from first-rate staff...great food and drink in pleasant surroundings. Can’t ask for more.

Massive amount of work already done with more in the pipeline.

John

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