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The Norfolk Broads Forum / Pubs and Restaurants / HOTEL WROXHAM
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Posted By Discussion Topic: HOTEL WROXHAM

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aboattime
May-15-2016 @ 8:02 PM                           Permalink
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Yes i totally agree, its a real shame as weve been going to the Hotel for many years,but its time for a change now.

kindest regards

Kevin Cook

Graham47
May-15-2016 @ 9:38 PM                           Permalink
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Kevin. I like you have previously used the hotel moorings on numerous occasions and spent many pleasant evenings eating and drinking with my fellow crew members in their establishment, without
having  to pay a mooring fee, which I consider fair. They have given us a free mooring for the night and in return we have wined and dined in their establishment. When the balance changes in their favour and the option is take it or leave it, the time has come to leave it.

Ron105
May-15-2016 @ 12:03 AM                           Permalink
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Also
loved going there for a meal with friends and family,but sadly will go elsewhere as not paying for meals,drinks etc and also moorings,NOTE:they wont reply about mooring..tells a story!!!

Ron Morris.

boat-mad
May-16-2016 @ 7:42 AM                           Permalink
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Hello Wroxham hotel,

I have spent many a day and night moored outside The Hotel Wroxham enjoying a great view of the river. and often drinking more pints of Lager than I care to admit but safe in the knowledge  that I will not be moving the boat till the next day. Sometimes I may have a meal either lunch time or in the evening but not always.  I thoroughly enjoyed the carvery. Smile

I understand from  a previous post that mooring charges are £5 short stay and  £12 over night.

I have asked the following questions on a different post  but as yet have had no response.

If mooring outside The Hotel for example from lunch time and staying overnight would that be £12 all in or would you have to pay the £5 short stay and the £12 overnight fee?  

Also is there any obligation to dine at The Hotel?

Please note that I am not criticising the new owners in any way I am simply looking for clarification of the mooring charges. Smile

Thanks in anticipation.


Kind Regards
Alan...
www.mynorfolkbroadsboating.co.uk/


This message was edited by boat-mad on May-17-16 @ 7:30 AM

neilp1962
May-16-2016 @ 9:06 AM                           Permalink
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Just to play Devil's Advocate for a minute. There seems to be only room for two large boats at the hotel moorings, and these are in a premium location which presumably attracts some increase in rateable value for the business. They also have to maintain these moorings to a high standard because we don't want our boats damaged and there lies another cost. I have no idea how much that is but a common theme on here is that they are expensive. They either carry that cost as an overhead or they create revenue from the users to pay for it and hopefully make a profit from this valuable asset. I bet they don't make that much from it, 2 boats a night isn't going to make anyone rich but we want them to in effect cut their margins on food so we can have a prime free mooring for the night. This sort of business model is perhaps why we're watching business after business on the broads struggle and close. How much net profit will they really make if you're taking £10 off a couple of meals and a few drinks? Is it possible that having moored with plans to eat and therefore getting your free mooring, you're going to go off into town and maybe spend some money and benefit the other businesses in the town? It's a nice old world when one business is prepared to subsidise the other businesses like that.

Presumably it's the private owners who are complaining, because as a hirer I'd just moor at one of the many boatyards if I didn't want to pay to go under the bridge for the free moorings. Private boats (if they're small enough) can pass under the bridge free of charge and get free moorings if they want to. I get the sense of injustice but what do you expect when you're looking for perhaps the most prime of all mooring spots in the 'Capital of the Broads'

In 11 days I'm hiring on the broads, and I've booked moorings at Beccles and Oulton Broad which will cost me money. Maybe if I use the cafe at Beccles YS they'll give me some money back? or maybe I'm paying for a mooring in a desirable location and the rules of good old supply and demand determine what we have to pay. I'm also hoping to moor overnight at Salhouse Broad and maybe Ludham and I accept there is a charge and I'm not holding my breath waiting for them to bring me some free food to compensate me. Conversely I've also booked a mooring at the Surlingham Ferry which is free because I'm eating there, but they are only now addressing the well documented issue of poor quality moorings. Loads of people complain about the state of their moorings and stay away because of them, they're having to shoulder this cost in the hope that enough people will come and eat there but I just hope it's not going to damage their profits too much. Short term we might have lovely new moorings free of charge and we'll honour them with our custom once a year, longer term I hope we're not complaining about the demise of yet another riverside pub.

I can't help feeling that you can't compare the moorings to the carpark costs either, as a unit rate (cost per visit) the moorings must be hugely more expensive to maintain and maybe insure than the carpark. There's a photo of a hostile notice bemoaning the lack of co-operation from the hotel meaning a cafe can't offer free parking anymore. Yes cafe owner you can, you can have whatever deals you want, simply get your customers to produce the parking ticket and give them their money back on their breakfast but why should the hotel pay for it? It's enough to pay their own customers parking charges without subsidising other businesses for using their assets.

I absolutely get that as a holidaymaker my budget for everything boating related , including moorings is higher because I only have to sustain my spending for a week, but I can't help feeling that the owners of the hotel are only trying to run a sustainable business, not a charity. Maybe it's actually a good business model but like I said, I'm just playing Devil's Advocate.

kfurbank
May-16-2016 @ 9:24 AM                           Permalink
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Neil,

I suspect the renewal of the moorings is as much about stopping the terrace from slipping any further into the river than it already has. In that respect the quay heading has a dual function. The terrace provides a large outside dining area enjoyed by many more people than the one or two that may arrive by boat and moor there.

There are actually very few pubs that charge to moor. Of those that do, the majority refund if dining there which is perfectly acceptable. I would never dream of parking for free in a pub car park and wandering off to the shops, or expect to be able to consume my own food and drink whilst sitting in a pub car park.

In contrast The Waters Edge at Bramerton have spent a small fortune on their decking and moorings. Again a facility enjoyed by many customers, not just the boaters. I have never paid to moor there, have enjoyed free overnight electricity on a couple of occasions, and on one occasion in the Winter Lee even came out as we arrived and salted a path across the decking to the pub as it had started to ice up. That's service that keeps me going back.

Happy to support the honest and reliable pubs and businesses of The Norfolk Broads.

Uncle_Nobby
May-16-2016 @ 9:37 AM                           Permalink
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You are absolutely correct about the Waters Edge.  Lee's service is excellent, welcoming and we go often.  Different business model, and we spend a fair amount there regularly.

neilp1962
May-16-2016 @ 10:25 AM                           Permalink
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I do get the argument kfurbank, and the fact that I'm an occasional holiday visitor who views £10-12 on a mooring differently because it's a relatively small surcharge on a very large hire boat bill and I only have to suffer it once a year. I'm just reading it that the hotel was poorly ran, degrading and becoming unattractive. The new owners seem to be identifying areas where profits are leaching and sticking their fingers in the dyke. The car park is a good example, other businesses seem to have benefited from a very generous previous owner of the hotel, with the cafe etc not having to worry about insurance, upkeep etc of the parking facility, no wonder they're annoyed that leak has been plugged. I'd have stopped it too if I'd bought the hotel. They need to modernise, improve their kitchen etc and this money needs to come from somewhere. The location makes these moorings different to riverside pubs in more rural areas, there is no alternative so they can charge for services that others must absorb. It's a fact of life that businesses will do this, my wife and I had a couple of days in Edinburgh last month and we chose to stay in the city centre where parking was expensive, because the value to us was we were central. I see this as the same and if Woods End started charging for mooring I'd be going to Coldham hall or somewhere, it's just supply and demand.

If the new owners don't invest this money to improve the hotel and it's restaurant then that's another matter, but like I said it's not a charity they are running their business how they think it will work, time will tell.

aboattime
May-16-2016 @ 5:30 PM                           Permalink
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Hi Graham,yes your right we went to the Kings Head a few weeks ago and food and beer were both very good!

kindest regards

Kevin Cook

dannyboy
May-16-2016 @ 6:34 PM                           Permalink
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We enjoyed a very pleasant evening at the Kings Head recently in the company of friends from the forum... Had not bee there before but will definitely go back. The carvery was great and a nice selection of beverages Smile

Danny


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