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Posted By Discussion Topic: cross keys dilham

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VetChugger
Oct-12-2011 @ 10:18 PM                           Permalink
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Almost echoes of The Maltsters! How dare you even suggest .......????


Trevor

www.normanboats.co.uk


RichardB
Oct-12-2011 @ 10:40 PM                           Permalink
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Paladine said, "RichardB, you know nothing about me, so you are not in a position to judge what my standards are. If the low standard of the Cross Keys is to your liking, you're welcome to it. 'Gastronomes'? You're having a larf."

Well, I don't know you but have done a little checking. The only pre booked party of 20 in the last 6 months has had a new booking from that party for another big booking.

As for knowing you, I don't need to. You have rubbished both the Crown and Cross Keys; this gives some idea of what you may be looking for in pub grub. Clearly, it isn't either of these top notch eateries (the Crown has been Egon Ronay recommended for years!) and obviously your standards are far lower than mine.

I feel justified in asking you two things:- why did you not make your complaints known at the time and being so out on a limb why should we believe you?

I have used many high quality restaurants (to Michelin standard) whilst my wife has been a high class restauarant cook and (minor quirks excepted) the Cross Keys is a breath of fresh air.

Of course, if you want a pile of cheap food, go to the Horstead Sergeant.

Paladine, your comment about the pricing is ridiculous - the bar menu clearly states that these meals taken in the restaurant attract a £1 surcharge. This is a practice that is reasonable and aeons old so what's the problem?

mikestan, all facts verified: no such complaint was made (I have spoken to the staff and accept what they say).

Please, if anyone doesn't like their beer, food or service in a pub tell the management on the day not here weeks afterwards. Any worthwhile owner will want to know not only what went right but also what went wrong so that improvements may be made.

As it is the vast majority of comments here is positive; this means that the naysayers are a tiny minority probably because they were looking for something different (nothing wrong with that but don't bitch about it).

I say again, try the XK - those who rebook, say that the food is superb & sometimes underpriced and yes, are gourmands - are NOT wrong!

This message was edited by RichardB on Oct-13-11 @ 8:04 AM

RichardB
Oct-12-2011 @ 10:57 PM                           Permalink
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VetC - your comment is totally out of order.

The Maltsters was an absolute disgrace under the previous (mis)management. This situation is totally different and you'll have to believe me when I say that if the new Cross Keys management slips up badly I'll tell you.

I repeat: if you want a choice from four top quality real ales (and perhaps 3 + a real cider) plus great restaurant quality food at pub prices give the XK a try.

That said, it's impossible to please all of the people all of the time so if you want "pile it high" food and like the cheapo outlets some here seem to like just have a top quality real ale at the Keys and eat in McDonalds. Smile

This message was edited by RichardB on Oct-12-11 @ 11:00 PM

Paladine
Oct-12-2011 @ 11:13 PM                           Permalink
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Fishkeys, am I right in thinking that you are the proprietor of the said establishment, or, at least, VERY closely connected with it.

Just because someone voices an opinion with which you disagree doesn't mean that it is a 'set up'. I find that suggestion offensive.

If you can't take subjective criticism of your product (note, not of you personally!), you shouldn't monitor the posts. That you justify the criticisms I (and others) have made shows just how much consideration any complaint made on the day would have got. You obviously think they are unjustified. Fine by me, as I won't be returning anyway.

I note you haven't addressed the £1 debit card surcharge. I understand the bank charge for such a transaction is 20p. Which? is campaigning against the ever-creeping practice of charging excessive card fees to the customer. The Cross Keys might not be in EasyJet's league yet, but it's just another way of bumping up prices.

Before you tell me again that I have a choice, I have already made my choice.

RichardB, to misquote from Hamlet 'Me thinks thou dost protest too much'.

There does appear to be a good deal of very defensive puffing of the Cross Keys. Wonder why?

Fishkeys
Oct-12-2011 @ 12:41 AM                           Permalink
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Wonder why????? means what, just passionate owners, staff & customers

I note you haven't addressed the £1 debit card surcharge (Only Credit cards and most of the time this is waved)    
If you can't take subjective criticism of your product (note, not of you personally!), you shouldn't monitor the posts. That you justify the criticisms I (and others) have made shows just how much consideration any complaint made on the day would have got
If only you tried on the day/at the time, to late after the event. (I still wish I could get my money back on the Citroen I bought years ago which cost me a fortune in repairs, far more than your Gammon, but where would that get me telling them now, and is it fair that I'm telling you now, that my car was cr*p NO I should have gone to them, at the time not bad mouth them and try to give them a bad name because I would speak up at the time
The keys values everyone opinion but if you had done so on the day, and not in your Jerry Springer like ways months after the event they would have took your complaint onboard.
They don't claim to be perfect but would do everything to put these rare issues right!
We are all human after all

This message was edited by Fishkeys on Oct-13-11 @ 1:34 AM

Exile
Oct-13-2011 @ 2:03 AM                           Permalink
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Have had two recent-ish meals there.
Went with a friend and had an excellent meal. So good that I went back with my wife a couple of weeks or so later. That second trip was ordinary...nothing too bad, nothing worth a complaint but nothing to write home about either.
Compared to various other pubs the second meal matched their standards. However compared to the first meal a sizeable dip. Maybe it was just the different menu choices that we made.
Very good beer on both occasions.

That is my tuppence worth. Although perhaps I should not have posted it. I have said before that I believe that the forum would be better off without this reviews section.
As far as I am  aware none of us are qualified to give such reviews. Plus all sorts of loyalties and petty gripes fill these pages and totally distort the true picture. Potentially very damaging to local businesses.


steve
Oct-13-2011 @ 5:26 AM                           Permalink
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hi all,
getting a little heated here , please can we calm it down , play nicely please ?
thank you

steve and vicky

RichardB
Oct-13-2011 @ 8:18 AM                           Permalink
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Paladine, the complaining boot is, I think, on the other foot. That's my final comment.

Exile & Steve - both right. Any retail outlet, no matter how good, will have off days and in the pub trade (especially with real ale and food) it isn't difficult for standards to slip occasionally. For example, in our case a takeout meal from a new outlet in Stalham was so good we had to try it again - the second experience was OK but not outsanding; it won't stop us going again, though. And yes, this thread is not for such stuff as some would post way after the (single) event and refuse to try again.

I admit to some bias: after all I live close by the XK and am very pleased to have my local once again selling ale that meets my very high standards and watching the restaurant clientele grow as word gets around about the good quality of food (plus listening to the many compliments of satisfied customers).

With that, I shall stay quiet until the next news - though I hear that this weekend there will be some "real" cider on hand pump (i.e. not served with CO2) if you're interested.

This message was edited by RichardB on Oct-13-11 @ 8:25 AM

Paladine
Oct-13-2011 @ 10:47 AM                           Permalink
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quote:"......
...here you can discuss issues about the Norfolk Broads.
......."

Obviously not, in the eyes of some people.

To whom it may concern:- I've expressed my honest opinion, for other forum visitors to read and make their own judgement. I thought that was what the review section was about, not to hype businesses.

If every proprietor, or staunch supporter, attacks every poster who gives an adverse, or less than favourable, opinion about an establishment, the thread will just deteriorate into 'Aren't I/they wonderful' posts. In that respect, I agree wholeheartedly with Exile. The reviews section might be better off being removed.

Attack me as you will, I have nothing further to add.


Exile
Oct-13-2011 @ 11:21 AM                           Permalink
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" If every proprietor, or staunch supporter, attacks every poster who gives an adverse, or less than favourable, opinion about an establishment, the thread will just deteriorate into 'Aren't I/they wonderful' posts."

There is truth in that.

We once were moved to write and complain about a meal that we had eaten at the Rat Catchers in Eastgate near Cawston. It had a fantastic reputation but both the food and service had been poor.
The response we got was unbelievable. We were told that we were getting restaurant quality food at pub prices (both incorrect) and that if we were dissatisfied it must have been something wrong with our party of four because their food was always top notch.
So much for customer service etc. Needless to say we have not been back in the years since.
It is always better for any proprietor to take it on the nose (even if they feel the complaint is unjustified) than to slate the customer back.

"in that respect, I agree wholeheartedly with Exile. The reviews section might be better off being removed."

Given the divergence of views and pro / anti stances some establishments benefit / suffer from in this section, I believe that is a no-brainer. If the standard of criticism / praise was high, fair and just all would be well. But clearly it is not.

This message was edited by Exile on Oct-13-11 @ 11:23 AM

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