Topic: Cleanliness


mamadi    -- Oct-28-2021 @ 3:59 PM
  Anyone else hired a boat out and felt the boat could have been a lot cleaner.
So glad I brought plenty of anti bac wipes.

Many thanks


Karen&Mike    -- Nov-3-2021 @ 5:16 PM
  We've had varying experiences over they years with boats and self catering accommodation, but on the whole ok.

In terms of hire boats, the worst boat ( and that was truly awful!) was from a yard on the Southern Broads, no longer there thank goodness. The best was Richardsons, every time we've used them. In fact that terrible boat was in really poor condition throughout ,  so we returned it the next day, after first securing a refund from Blakes, and re-booking for the rest of the week with Richardsons. It was a weeks holiday so we sort of lost 2 days but Richardsons were really helpful and the boat was ready for early pick up, and a later return was agreed too. So we had a great 5 days and soon forget what we have !ways referred to since as the "prison boat "  Evil Grin  

Hope you had a good week after doing the extra anti bac routine.

Karen

"Wind up the elastic band Karen - we're setting off!!"


TerryTibbs    -- Nov-4-2021 @ 8:32 AM
  tbh I think you tend to get what you pay for, the newer modern (expensive) boats are easier to clean and I guess the operators feel that it doesn't warrant the extra time/cost that's needed to do older boats to the same standard.
In France if you hire a boat you are required in many cases to fully clean the boat yourself on return and that means fully including polishing all glass etc. Failure to do so results in loss of deposit.

Daved

if it is to be it is up to me.


Dzign    -- Nov-4-2021 @ 9:11 AM
  Perhaps we could learn something from the frogs, clean boats and certificates of competence.

L


Hylander    -- Nov-4-2021 @ 3:40 PM
  We were unfortunate to hire an Admiral Picnic Boat from WRC in 2020 and considering the cost of the day's hire was near to £300 , we considered its presentation to be at best poor.    This was reported as soon as we got on board, yes we had to hang about while it was , pumped out , the gauge indicated Full, the water indicated, Empty.    Considering this was the height of Covid , the cupboards were filthy , the fridge had water from a previous family in it, so had not been cleaned.   As you say good job I took antibac with me and I cleaned it from top to toe.  

This was not the first time we had had problems with their boats, but in fairness after this we did hire again from them and the next Admiral picnic boat was pristine, filled with water, pumped out and was presented as it should be.

So mistakes are made but in fairness they did put things right.    They also gave us £60 back on the first Admiral.    This is why we gave them a second chance.    By the look of the Corporate look they were wearing the last time we were there, they had got their act together.   Such a shame they have been sold off.





Women dont nag they just
point
things out...



M


mamadi    -- Nov-20-2021 @ 7:23 AM
  Karen/Mark

It was a Richardsons, and a platinum boat.

Their answer was they didn’t have enough staff.

But with covid shouldn’t extra precautions be in place?





Many thanks


steve    -- Nov-20-2021 @ 9:20 AM
  Thats no excuse from Richardson's,  thats terrible,  how come you can go to a family run yard with fraction of staff and get highly quality turned out boats ,

steve and vicky
( apparently a moaner)


Hylander    -- Nov-20-2021 @ 10:55 AM
  I dont know if leaving the EU (this is not a political post by the way) but previously I know they use to have a team of folk from Lithuania and they were excellent.  The guys at Richardsons said they were the most efficient cleaners they had ever had.   Now whether they are still there or have returned home I am not sure.    We hired Reflection in September and it was passable.  The only rub was , you queued in your car and then was told to proceed around to Swan Quay whereupon chaos prevailed as nobody but nobody was ready for us all.

Organised chaos.



Women dont nag they just
point
things out...



M


JollyRodger    -- Nov-20-2021 @ 1:51 PM
  Was a time when the end of a holiday routine was a Friday night feast to clear the food locker and drain the booze whilst on Saturday morning, as the boat headed towards the yard, the crew would clean the boat to within an inch of its life, it wasn't a chore, it was all a part of a Broads holiday. It's a bit like the camaraderie of mooring three abreast at Gt Yarmouth or stern to bow at Ranworth and clambering over each other's boats, happy days of yesteryear.

Jolly Roger


billmaxted    -- Nov-21-2021 @ 8:08 AM
  Indeed echoing Jolly Roger in my youth a big part of the fun of a proper broads boat holiday as a kid was taking a cheap (olden) yacht and with some chrome cleaner, Vim brushes and small pots of varnish and white paint returning it looking pristine. But then the whole point was an activity adventure not just 'swaning about' bored stiff because you could not get a signal on your I-pad or whatever.

Bill...(The Ancient Mardler)


JollyRodger    -- Nov-21-2021 @ 10:36 AM
  Good old days they were, Bill, but not always. On rare occasions had Hazmat suits been available then I suspect that the cleaners would have welcomed them! Perhaps the anticipated return of the deposit was also a driving force!  

Jolly Roger


Karen&Mike    -- Nov-21-2021 @ 11:15 AM
  We have always, and will continue to return hired cottages, or boats , as clean as the day we started out. Sometimes better, lol.

We've had comments from private Cottage owners saying how grateful they are, as well as mentioning other situations where holidaymakers have, for example,  cooked a full breakfast on the last morning then simply got up from the table and left!

Richardsons blaming a lack of staff is really not good enough, and in these circumstances should have offered customers the option to wait for a full clean, or take the boat not fully cleaned but offer a small refund if the customer was prepared to complete a clean of the boat themselves - after all if they haven't enough staff then they are saving the outlay of wages.

In these covid times however, I feel that the companies have a clear responsibility to ensure that a full clean is carried out, even if that means offering higher wages to attract people. They are a big enough business, happily taking the custom, and not exactly short in the coffers ( what with the offset, as well as lower tolls they've been granted to mention just one thing !)

Sadly, as is often the case nowadays, the bigger a company gets, the less efficient it becomes. We have used Richardsons in the past and had no complaints, but where possible these days we try and use small businesss in everything that we do - I feel you only have to look at the big supermarkets for example to see how the big boys squeeze the smaller businesses by either wiping them out or screwing them over if they are suppliers. If the pandemic has taught us anything, it is hopefully that we need and therefore should support our local small businessss. This should also impact the environment more positively too.

Karen

"Wind up the elastic band Karen - we're setting off!!"


Greybeard    -- Nov-21-2021 @ 11:04 PM
  This,,+1

Sadly, as is often the case nowadays, the bigger a company gets, the less efficient it becomes. We have used Richardsons in the past and had no complaints, but where possible these days we try and use small businesses in everything that we do - I feel you only have to look at the big supermarkets for example to see how the big boys squeeze the smaller businesses by either wiping them out or screwing them over if they are suppliers. If the pandemic has taught us anything, it is hopefully that we need and therefore should support our local small businesses. This should also impact the environment more positively too.

my appearance is down to me, my attitude is down to you.


warrior    -- Nov-22-2021 @ 7:11 PM
  Hi Greybeard it does not always follow that the bigger the company the poorer the service.  I know it is not strictly a reply regarding boats,  But I have used a pub chain for quite a few year now called the Hungry Horse Chain.  They are possibly  one of the largest chains in the country and the cleanliness, service and quality of food is second to none.  Its a pity that the broads pubs don't take a leaf out of their book with regard to pricing, service and scope of menu.  Its a pity ther is not one in Wroxham or Stalham!!!


Jason


Greybeard    -- Nov-22-2021 @ 8:10 PM
  with respect warrior,, Imo there's enough junk food in wroxham already!

they are owned by greene king I believe,and purveyors of this heart attack on a plate!
"The chain was harshly criticised in November 2014 for introducing a new burger the “Double Doughnut” which at 1,996 calories contained nearly 100% of the recommended daily energy intake for adult women.

It also contains 53g of saturated fat (the recommended daily allowance is 20g for women, and 30g for men) and 8.2g of salt (recommended daily allowance for adults is 6g)."

but some of their beers are decent. Cheers

my appearance is down to me, my attitude is down to you.


flonker    -- Nov-22-2021 @ 8:35 PM
  Is there such a thing as a healthy burger, or indeed a high cholesterol offel tube.(The noble sausage). I think not, and I do not think that you have to go back six years to find such a burger they are with us this very day in many guises.
.

Dwile Flonker


mamadi    -- Jan-2-2022 @ 4:24 PM
  My husband wrote to complain, but nothing.

Unfortunately, we will no longer be booking another boat with Richardsons.

Broadsman was lovely when we booked her 4yrs ago.  Sadly now she’s neglected.
Engineer didn’t seem bothered.

Will continue to book with nbd and ferry marina.

Also two weeks on the river Shannon.

Many thanks


annville    -- Jan-3-2022 @ 11:39 AM
  I used a hungry horse i had its burger deal pint of beer  and a burger it was the nicest burger that i have had yes it could have had 5000 calories cholesterol sugar or what have you. I was on holiday so  provide you dont have these type of meals every day does it matter, if you are to lazy to cook proper meals to bad, but if on holiday there is a good excuse to go for pub, junk or other unhealthy food, pubs, restaurants, food outlets will provide what they can make a profit on. No body forces you to buy just walk by and go hungry. John


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